CNET is available in the following editions:
Read our full review
Add your review
Bad: Fix your website bug please
Comment: Sorry my post has been submitted MANY times. Could you please give users some kind of notification that the post uploaded successfully, otherwise the assumption is that your website isn't working properly and the submission has failed, and after all the time I've taken to write the review, I'm obviously going to keep trying to post it!
Good: Picture quality is good enough
Bad: Bought it for the wifi access to iplayer, but it doesn't work!
Comment: I decided to go for a smart TV and I really wish I had gone for the Sony I considered. I paid extra to be able to connect via wifi, have no extra cables etc and be able to watch iplayer. But you really can't watch iplayer on this TV because it buffers so much. I left it running one day, and in one hour it got through 15mins of the programme. The other 45 minutes was spent buffering.
So I contacted Curry's (won't ever shop there again!) and they told me that the problem was with my braodband connection - even though I explained that I have no problem watching iplayer on any other devices. Talk Talk assure me my broadband is fine - so that's not the problem.
Curry's then told me it's because my TV isn't right next to my router. My router is roughly 5 meters away from my TV, which I would suggest is closer than in your average house. Plus, no other devices have a problem with iplayer 5 meters + from the router. I personally don't believe that's the problem.
Toshiba also denied responsibility, saying the problem must be my broadband. They told me to deal with Currys if I really think there is a problem.
So after many hours spent on phonecalls and e-mails, I was told to take my TV back to Curry's. I struggled to get it back in my car & prayed I wouldn't break it along the way. Then after a long, long time, dealing with many rude Curry's staff who seemed unable to listen to me, they tried the TV out, right next to their router. And of course it worked. So no refund or help for me unless I paid for it.
This was also a nightmare to set up as the manual gave so many options for ways to set it up I had to try each one till I found one that worked.
So, in conclusion, Toshiba's smart wifi TV service does NOT work. Probably down to cheap component that just don't do the job. Their support is useless. I won't ever give another penny of my money to Toshiba or Curry's.
Bad: I paid £200 extra to have a wifi TV to watch catchup, but it doesn't work.
Good: The fact that I paid a lot less than list price for it.
Bad: Sound quality & WiFi.
Comment: I wish I hadn't bought the damn thing.
The sound quality is simply apalling - like a small portable radio. The graphic equaliser makes little or no difference. I guess I could return the set, but just can't face what's bound to be a load of hassle. Maybe I can find an unobtrusive external sound system.
It detected my WiFi (Virgin Media hub) as 'weak' and won't connect.
Good: Built-in wifi's a good idea - if it worked!
Bad: iplayer doesn't actually work. Buffers CONSTANTLY!
Comment: The picture and sound are fine - I can't really notice the difference between LCD tv's. I paid extra to get the built-in wifi, I thought having iplayer at the touch of a button on my tv was a great idea. BUT, the internet set-up was a nightmare. I bought the tv from Curry's and of course I spent over an hour on the phone to them, sent lots of e-mails and got no help at all! 5mins on the phone to Toshiba had my wifi tv up & running, but then I had the disappointment of watching it buffer. 50% of the time is spent buffering, it's unwatchable. So I now don't use the internet tv - I plug in my laptop and stream iplayer through that.
Does anyone know why the iplayer buffers so much on the tv? Obviously not because of my internet connection. Is it cheap processer - or memory or something?
Log in with your CNET UK or Facebook account to post a user review, or click Join to create an account
Please log in, register or login with Facebook to add a review or comment
Ask your Facebook friends and Twitter followers if you should buy the Toshiba Regza UL (42UL863B)
More Televisions in Crave
About CBS Interactive
Copyright © 2014 CBS Interactive Limited. All rights reserved.