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Philips 37PF9731D review

In this review

Tech-wise, it's disappointing, but we're leaning towards the opinion that only someone with superhuman vision will be able to tell the difference between 1080i and 1080p on a 37-inch TV. The screen is simply not big enough, and the picture is deinterlaced by the TV's internal processing anyway, which should eliminate the jaggies around moving objects -- so our advice is not to worry too much about it.

Resolution aside, this TV has a truly superb set of features. There's a list of picture processing modes as long as a Russian art film (Pixel Plus 3 HD, Clear LCD, Digital Natural Motion, Active Control), plus a three-sided Ambilight. For the uninitiated, the latter shines coloured light on to the wall behind the TV; the colours and brightness are determined by what is on screen at the time, resulting a more immersive viewing experience -- and less eye strain.

The picture can be adjusted in a huge variety of ways. There are the usual colour, contrast, brightness and sharpness settings to tweak, and all of the processing features mentioned above can be turned on and off, and some can be set at different levels. The menu system you use to do all this is nicely straightforward, and the fact you can set different configurations for different inputs (say a bright, non-processed picture for your Xbox 360 and a darker image with noise reduction turned up high for the built-in Freeview tuner) is a big plus point.

We should also mention the media playback functions. Thanks to the card reader, USB ports and networking capabilities, you can use the TV to view videos and photos and listen to music. Sadly, the implementation is poor -- the aspect ratio of videos cannot be altered, for instance -- and we suggest you look at it as merely an occasionally useful bonus feature, not a main selling point.

Performance
Like other high-end Philips LCDs, the picture quality here is nothing short of excellent. If you're viewing in the right conditions -- for example, with a little bit of ambient light in the room -- the black levels are truly stunning for an LCD. They're not up to CRT standards, but as long as you're not sitting too far off-centre they don't fall far short.

Colour reproduction is also a strong point. If you've ever seen a sunrise on a flat-panel TV, then you've probably seen the 'banding effect' -- where differing shades are displayed by contours of a colour rather than a smooth transition. That isn't the case here -- skies look really convincing.

Gamers will be happy with the smooth movement -- Project Gotham Racing 3 on the Xbox 360 glides along in blur-free brilliance -- and there's almost no judder thanks to Digital Natural Motion and Clear LCD. Sadly, these only work with standard-definition sources at present -- but hi-def still looks fantastic on this screen.

There are problems, though. The screen supports 1:1 pixel mapping, so every single pixel from, say, a 1080i Sky HD feed is displayed. Ordinarily this would be a positive, especially for owners of home cinema PCs, but Philips has messed up by leaving a bright green line at the top of the screen -- it's distracting. Expect a firmware update to rub this problem out before long -- but it'll also likely kill off the 1:1 mapping feature.

Edited by Kate Macefield
Additional editing by Kate Macefield

Update: Philips has informed us that the green line at the top of the screen is a result of a "gap" in the 1080i signal generated by certain sources. Sky HD is certainly one of the sources that causes the line to appear, and we had no trouble from our upscaling DVD player or Xbox 360.

The company would not confirm that a fix or update was on the way, but mentioned that viewers could avoid the issue by setting the aspect ratio format to "automatic". We found the automatic aspect shifting to be a little unreliable, though, as it tended to needlessly zoom in and squash certain material, and of course you will lose 1:1 pixel mapping by changing the format to anything but "full".

Further update: Cnet.co.uk reader Toby Cook has emailed us to let us know that Philips has now released updated firmware to solve this problem. It can be downloaded from the Philips support site and transferred to the TV using a USB memory key.

User reviews12

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John Ryder's avatar
0.5 star out of 5

John Ryder 3 March 2009

Good: I don't like design faults, so nothing

Bad: Products with design faults, then they ask you to pay for their mistake

Comment: I was unlucky enough to have purchased a Philips tv and my advice is buy another make. By the time I noticed the green line at the top of the screen design fault, the guarantee had expired. Naturally I contacted Philips to ask what they were going to do to fix this faulty product I had been sold and to my astonishment they weren't prepared to do anything. I'm afraid Philips are liars, they said that the fault wasn't there from the start (although hundreds of online reviews complaining about the "green line fault" beg to differ). They said I would have to pay £240+ to have an engineer repair it. OK, so I'm paying nearly half the cost of the tv to fix a fault that you didn't fix during production, and what's more you offer firmware to fix it if you are lucky enough to have USB feature, which of course I wasn't. When a company offers firmware to fix a fault, it's because they have made a mistake, so in effect I am being made to pay for their mistake. Looking around on internet review web sites I was quite saddened to find other people like me who had been ripped off by Philips in a similar way. Just out of interest, my friend once bought a Philips dvd recorder that had a design fault which meant it wouldn't let the user leave the menu, rendering it useless. Luckily enough he was able to return it to his local Asda, unlucky for me I had to deal with Philips who show only contempt towards their customers. The reason I mentioned that incident about my friend was because Philips' argument was that all their products are tested and never leave production with any faults, quite a ridiculous claim, and proven to be untrue. Once again I urge you not to buy Philips products to save you any grief which might and probably will occur. Thank you.

W12OLF's avatar
3 stars out of 5

W12OLF 15 November 2007

Good: Ambilight

Bad: When there is a lot of dark colours the picture is bad

Comment: After 10 mnts the tv developed a fault. Back and white lines appeared. Had to be returned for repair. report came back with venetian blind effect/horizontal bars. Tv has just been returned and I still can watch it because Philips forgot to return the 4xMounting wheels. Beware of the fault!.

frank eden's avatar
1.5 stars out of 5

frank eden 16 June 2007

Good: Ambilight and sound

Bad: Lousy picture - dreadful blacks, poor motion pixelation etc

Comment: Bought the TV in Jan, loved the sleek design and the ambilight, but neither of these features make up for the poor picture quality.
Philips boast that this TV has pixel plus 3 and all the latest technology to produce a brilliant pictue, well I also have an old Toshiba wlt 56 37-inch LCD and the picture on that is far better than this. Come on Philips pull your finger out and sort this problem out.

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