Panasonic Viera G15 (TX-P46G15) user reviews

arsailman 8 July 2010

Good: Picture is great.

Bad: The audio is terrible. The unit has a recognized design flaw, in that the cabinet is too narrow to hold a decent speaker.

Comment: I called Panasonic Conscierge Service to have the blown out speaker replaced. They had me call a local service company to come out and check the problem. He told me it was a design flaw, as the speaker that fit in the cabinet had too small a magnet to produce much sound. At average volume, and average bass levels, it sounds like an old paper type speaker with tears in the paper.
He told me that Panasonic had been supplying surround sound systems to people who complained about this problem, on a case-by-case basis.
After about 3 weeks, I called to see what was doing, and was told that the Head of Conscierge Service, Robert Linberg, said I should call Customer Service and tell them he said it is a design flaw.
I did so, and after over 22 minutes on hold, I tried to explain what I was told, and told to say.
After a few more times on hold, the person on the phone, Dexter, recommended I buy a Home Theater system to resolve the problem. When I said it was their design flaw, not mine, I was told it was my problem, as the TV was performing normally.
And this from a worldwide leader in the field of Plasma TVs.
Needless to say, it will be the last Panasonic product I ever have in my home, and I will disseminate this rude and unheard of treatment to any and all who should know about this company.