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Good: Not Much
Bad: The Virgin Tivo UI (User Interface) is rubbish
Comment: I have to say I am amazed at your review. I have been a Virgin media customer since before
their takeover of Telewest.
The original Virgin V/V+ box UI (user interface)
was far superior to the new Tivo box UI. Why?
 The original menu deign and navigation was
simple, easy to remember and required few steps.
 You could set multiple channel/time reminders (one of best and most useful features of the box/IU).
 recording was simple and easy to cancel.
In-fact it's only miss giving was that the box was old and the UI a bit slow. Apart from that it was extremely easy and clear to use.
The new Tivo box UI is almost the exact opposite.
 The menu design and navigation is clearly the implementation of a power point presentation and have never been used by its designers (else they would not have released the product with such a painful UI).
 The channel/time reminders feature has vanished! How mind numbing annoying is that. I mean to say you would think that that would be a prime requirement of such a *wonderful*
box UI? and in software its a such a no-brainer to implement. In-fact if you hit the 'ok' button on the remote, it will mark the program to record. If you hit the 'ok' button again it will not cancel the recording. The only way to cancel the recording is to leave the TY guide menu completely, navigate to 'your planed recordings' menu, find the planed recording, hit the 'ok' button there, hit the 'ok' button again to 'confirm' and the go all the way back through the menu system to the TV guide. How rubbish is that!
I could go on and on about the Virgin Tivo UI
and it's horrible design and navigation. Best you try one out for 'real' before you upgrade.
I am moving to Sky..........
Good: Large hard drive - that's about it
Bad: Lots - I don't know where to start
Comment: Had the Tivo box for two months - I have asked to switch back to HD+ but was told that this would cost a packet! So much for customer support! Right - list of complaints A) There is no interactive service B) It misses the last few minutes of every recording unless you tell it otherwise - no default on this! c)It looses channels unless you reboot it every 3 weeks D) Menus are over complicated and very slow to use E) Remote is heavy and hard to use - too many useless buttons F) Poor support from fitter - did not really help or attempt to explain the service G) Poor advice from Virgin - did not explain the lack of interactive or the problems with the box.
I think an expensive mistake on my part - I'm stuck with the thing for a year! Don't touch it until Virgin has got it sorted.
Good: It doesn't record radio.
Comment: Wake me up when it can record radio.
Good: Brings PVR to another level by far.
Bad: sluggish on certain areas of the software.
Comment: YES!! I've been with Tivo for 2 months now. Tivo is a big step in the PVR world that gives Sky+ HD box a fright. By far it's exciting and amazing service to use with it's clever functions such as suggestions to programs that you may like which features the programs that fits your current shows and allowing you to record 3 programs while watching on demond or recorded program. 10meg delicated broadband, it's pretty kewl for Youtube and etc. The apps are kewl with a free "Who wants to be a millionaire" game will entertain you. The box is new, as you know with it being new it comes with many down sides such as the remote control has many buttons that can confruse you when navigating in many ways. The on demond services are great but it's very slow to get around to your chosen content. When I spoke to Tivo they did say they will bringing out an update to solve that problem. THE GREEN THUMBS UP.
Good: TIVO info is intense
Bad: lag, functions, ff, learning a new system (I will check back about this)
Comment: I have only had the new box since my move a week ago. So use to the V+ after having one forever. I don't want to review the tivo, just find other users to chat with. Anyone know where I can do that?
I had TiVo in the US many years ago and I do know that time creates a response from the system that is unique and individual. One week in? Nothing yet.
However, there is a lag using the TiVo. The V+ box had great FF functions and an easier to understand software for doing what it does. Example: the front panel lights are easier to see and provide more feedback than the new box does.
So let the training begin, but show me less than I expected and the new TiVo will cause me to write exactly why it has failed.
Good: Its TiVo!!
Bad: Missing features and few bugs!!
Comment: I have owned a 1TB TiVo box for six months and can definitely say, it is the best PVR/DVR I have owned.
There may be some inconsistencies, bugs and few features missing but it will be resolved, hopefully, in the next firmware update.
In my opinion, TiVo is the best PVR on earth.
Good: The possibilities
Bad: The 'userbility'
Comment: I have owned my 500GB TiVo box for all of one week now and I have to say I am rather unsure whether or not the produce is at all better than my previous STB: an HD V+ box. To date I'd state it is less good.
The TiVo is better than the V+ in two respects. It has a larger recording capacity and it benefits from having a third tuner. Such a lack was never an issue on my previous STB.
Virgin seems to have released this box before many of the more obvious defects have been corrected. For example, as a formula one fan I do enjoy watching the free practice sessions via the BBC's red button (sports multi-screen). This is not available. Also, the 'info' button - as the name suggests - used to be handy for deciding what programmes to watch or record. This function also is not available.
Most annoying, however, is the complexity of the menus. What would take but a few button presses on my old STB now requires a dozen or more - and even then, the returned result often is not that expected.
To give another example: my old V+ box gave the option of easily setting up padding programmes (early start / later end to progs). The TiVo requires this to be done for each programme or series to be recorded.
Although nothing to do with either the hardware or the software, Virgin really ought to train their staff to those considering a move to TiVo to mention the downsides of the change. This is also annoying.
Others have mentioned the inability of the thumbs up and down system to adequately reflect one's choices.
Good: 1tb drive. Faster than V+. Wishlists. 21 day EPG. Reliable (no reboots in four months)
Bad: Some SD menus.
Comment: Comments on ease of use are a little wide of the mark - there are some screens that could be simplified but generally I would say it was considerably better than the V+ and better than Sky too
Good: it remembers what you like and records it even if you forget to set it up
Bad: Does not as yet have a full red button facility and you have to use BBC iplayer to catch up which is more complicated than the old catch-up system
Comment: Like it, there have been a few bugs but nothing serious. We are learning more about it as we go along. It is easy to use.
Good: Three tuners, recorded recommendations, 1Tb storage
Bad: Series links unreliable, complex menus, slow slow navigation, expensive
Comment: After struggling with VM's TiVo for a month, I have returned it for a replacement V+ box. The promise of TiVo is just not borne out by the reality of using it. VM need to sort out the multiple software bugs, and most importantly exercise some influence over the company that creates the meta tags that TiVo needs to set up series links. The menus are overly complex, and the navigation is painfully slow. The picture quality is not as good as the V+ box. Whilst this will eventually be sorted out, I doubt that the unreliable series linking is actually somethign that VM can fix, and this is perhaps the most frustrating aspect. The series linking is so unreliable that I was reduced to checking that every recording had started to avoid the mutliple losses I experienced in the early days of using it. I would love to have TiVo back, but I will be waiting for VM to finish beta testing it on the current early adopters.
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