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Good: Not had it long enough to judge
Bad: several upto now
Comment: As has been said, no channel indicator on screen, Page down facility on Guide, buttons too small and too many. On the VH+ Box you could watch a programme whilst it was recording i.e. programme starts at 5.15, I get in at 5.25, on the old box I could view it right away instead of waiting for it to finish. The Tivo should have been an upgrade with all the old options and then the Tivo options on top. Hopefull I will get to like the Tivo and manage it's intracasies, otherwise I will send it back.
Good: Only +£3 a month at the moment
Bad: Menu structure annoying
Comment: We have just upgraded to 500mb Tivo box from a basic VM box - free box, free install, £3 a month extra subscription.
Considering what we had and what we have now its a marvellous piece of kit. Series link is dead handy - and there is a lot of program info. as well. We now have some HD channels with a couple more channels (HD as well) we did not have with the old box. We have a 46" Samsung and the picture quality with Tivo is good, much better than the old box. TV guide is speedy at scrolling around.
The thumbs up/thumbs down suggestions seems to work reasonably well. I watched FA cup footy the other night gave it some thumbs and low and behold tonight its recording the next match - Idid not know it was on. Recorded BBC Horizon, after giving thumbs to some science doc on Discovery Ch.
The remote does seem to have one to many buttons - less buttons, and bigger buttons would be better. The menu system has too many levels to it. There are shortcuts into the menu system via buttons on the remote - as I say buttons a bit too small and fiddly.
While watching TV would like a couple of on screen options:
1) Seeing as the Tivo box has 3 or 4 tuners - Picture in picture would be nice!
2) Option to have a small permanent channel indicator in the corner of screen.
3) Maybe some audio options - equaliser etc.
Early days but for £3 extra/month cant really complain.
Good: HD size
Bad: Remote and menus
Comment: I got the Tivo about 6 weeks ago and have returned it free of charge today, and I have installed my old V+ box which I had I kept.
The best thing about it is that it does have a good HD size, but thats it.
I was disppointed not to be able to see on the box which channel I was watching, having used the V+ box for years I really did miss it.
When setting too many programs to record at the one time, I had to flick through 3 screens to figure out what the conflict was then to go back to the planned recording screen to delete the program.
Hiccup screen had every program in the next month that wouldn't record because it had been on within 28days. So there was so many programs there that looking for the conflict I wanted was time consuming. Why change it from the V+ box where it was all on the one screen.
the helpfulness\recommendations were rubbish, recommended things that I would never watch and hadn't watched anything similar. Felt like a channel was paying Virgin to recommend programs.
remote control was cumbersome and difficult to use. to delete a program, use the arrow keys at the top of the remote, then use my other hand to use the delete button.
the driver who collected it, laughed when i asked if many had been returned. Sounds like virgin have made a mistake with this and released it without any testing.
Bad: 1) No indication to show which channel we are watching, 2) Cannot set reminders, 3) There is no Pagedown/page up set up, 4) Cannot go back to a previous channel - have to search the Guide
Comment: I do not regret getting the Tivo Box. Just wish it had kept the features of the 'lesser' boxes.
Good: It can record
Bad: 1) No indication to show which channel is showing
Comment: I like the TiVo Box - however it isn't worth the bother of dealing with a company like Virgin.
After just 28 days with Virgin I have already cancelled my subscriptions and have returned to Sky.
It took an incompetent installer over 4 hours to install the system - and when he left I was without a phone line which took over 10 days to get fixed and over £30 in mobile call charges to Virgin.
I have also lost my phone number because Virgin messed up the porting of my number.
I also wracked up £120 worth of calls as Virgin didn't complete my registration properly and didn't put the correct call package on to my account.
Virgin have asked for evidence that I requested the international call package. Now as the call was done by phone how can I do that??? Maybe they recorded my call as they warn people - well no they didn't, at least that is what they claim.
Well I liked the TiVo box and would have it again if it were offered by anyone but Virgin.
Comment: Virgin supposedly installed my TiVo service on the Thursday morning 11am. It took the incompetent engineer only 10 minutes to remove the perfectly fine (but not great) TV package I had, and exchanged it with a dud box with no internet connection, no TV, no VOD, nothing. Yes, it doesn't work. And I'm paying for it. After calling 150 and holding for an hour, the 'technician' advised me to - wait for it, he couldn't advise me. I was told to wait another week and take another day off work, for another possibly incompetent engineer to see to the problem. Escalating the 9th issue I had with my Virgin service hit the ceiling at the call centre manager who was unable to contact anyone who can actually help. In fact, he was less able than the incapable 'technician'. I have an unnatural aversion towards Virgin. I will strongly discourage anyone to subscribe to any Virgin Media service. I am switching to Sky.
Good: A few things
Comment: The good stuff:
1. Large hard drive
2. Can go back in the EPG and select a program to watch on catch-up (in theory)
3. Can search for programs
The Bad Stuff:
1. In90% of fucntions, there are more than double the key-strokes required to perfom same task as V+ box. This is really bad; one of the key requirements in technology is to REDUCE the number of keystrokes to perfom a task, not increase them.
2. Menus are over-complicated and not presented in a logical manner
3. Menus are slow
4. Lots of really useful functions have been removed such as start viewing from specific time, reminders, wrap round top/bottom of lists, simple/quick cancel of recodings, easy identification of planned recordings in EPG i.e. highlighted in red and more
5. In many cases you have to back-out of a menu to perform a related task eg. in EPG want to cancel a planned recording - in the V+ box simply navigate to it and press one button; now have to go through about 3 or 4 screens to finally delete it - absolutely rediculous.
In summary, the TiVo box has not been through thorough (or any) User Acceptance Testing as it is clunky and complicated to use compared to the V+ box. Any good features are lost by the number of very poor UI issues.
My ideal situation would be to have the V+ box with the hard drive of the TiVo.
Good: the size of the h/drive
Comment: One main problem is that the engineers are not trained, one told me the hand set would not work the volume on my television (it does).
The 3d did not work and was told it was a software problem awaiting update ( found the update on the net it now works)
First main problem is being slightly hard of hearing I use the subtitles but found that they leave a "residue" virgin operators words, on screen, it is a known problem which I was not told about and when I complained I was told to switch the box off then on to clear the screen. As has been mentioned it cuts programs off before they end. I also find that when using the controls they are not as responsive as on the old box and can end up in the menu anywhere except where I want to be and then have go through the whole rigmarole again.
In theory it sounds like the perfect box to have and when they say Sky (who I have just left) will be quivering in their boots, more like laughing there socks off.
If virgin expect to use those who switch to a Tivo box and pay for the switching the box on they should be given in money back and not pay for the extra for the box until the bugs are ironed out.
If this is how customers are treated then "Hello Sky"
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