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Good: HD size
Bad: Remote and menus
Comment: I got the Tivo about 6 weeks ago and have returned it free of charge today, and I have installed my old V+ box which I had I kept.
The best thing about it is that it does have a good HD size, but thats it.
I was disppointed not to be able to see on the box which channel I was watching, having used the V+ box for years I really did miss it.
When setting too many programs to record at the one time, I had to flick through 3 screens to figure out what the conflict was then to go back to the planned recording screen to delete the program.
Hiccup screen had every program in the next month that wouldn't record because it had been on within 28days. So there was so many programs there that looking for the conflict I wanted was time consuming. Why change it from the V+ box where it was all on the one screen.
the helpfulness\recommendations were rubbish, recommended things that I would never watch and hadn't watched anything similar. Felt like a channel was paying Virgin to recommend programs.
remote control was cumbersome and difficult to use. to delete a program, use the arrow keys at the top of the remote, then use my other hand to use the delete button.
the driver who collected it, laughed when i asked if many had been returned. Sounds like virgin have made a mistake with this and released it without any testing.
Bad: 1) No indication to show which channel we are watching, 2) Cannot set reminders, 3) There is no Pagedown/page up set up, 4) Cannot go back to a previous channel - have to search the Guide
Comment: I do not regret getting the Tivo Box. Just wish it had kept the features of the 'lesser' boxes.
Good: It can record
Bad: 1) No indication to show which channel is showing
Comment: I like the TiVo Box - however it isn't worth the bother of dealing with a company like Virgin.
After just 28 days with Virgin I have already cancelled my subscriptions and have returned to Sky.
It took an incompetent installer over 4 hours to install the system - and when he left I was without a phone line which took over 10 days to get fixed and over £30 in mobile call charges to Virgin.
I have also lost my phone number because Virgin messed up the porting of my number.
I also wracked up £120 worth of calls as Virgin didn't complete my registration properly and didn't put the correct call package on to my account.
Virgin have asked for evidence that I requested the international call package. Now as the call was done by phone how can I do that??? Maybe they recorded my call as they warn people - well no they didn't, at least that is what they claim.
Well I liked the TiVo box and would have it again if it were offered by anyone but Virgin.
Comment: Virgin supposedly installed my TiVo service on the Thursday morning 11am. It took the incompetent engineer only 10 minutes to remove the perfectly fine (but not great) TV package I had, and exchanged it with a dud box with no internet connection, no TV, no VOD, nothing. Yes, it doesn't work. And I'm paying for it. After calling 150 and holding for an hour, the 'technician' advised me to - wait for it, he couldn't advise me. I was told to wait another week and take another day off work, for another possibly incompetent engineer to see to the problem. Escalating the 9th issue I had with my Virgin service hit the ceiling at the call centre manager who was unable to contact anyone who can actually help. In fact, he was less able than the incapable 'technician'. I have an unnatural aversion towards Virgin. I will strongly discourage anyone to subscribe to any Virgin Media service. I am switching to Sky.
Good: A few things
Comment: The good stuff:
1. Large hard drive
2. Can go back in the EPG and select a program to watch on catch-up (in theory)
3. Can search for programs
The Bad Stuff:
1. In90% of fucntions, there are more than double the key-strokes required to perfom same task as V+ box. This is really bad; one of the key requirements in technology is to REDUCE the number of keystrokes to perfom a task, not increase them.
2. Menus are over-complicated and not presented in a logical manner
3. Menus are slow
4. Lots of really useful functions have been removed such as start viewing from specific time, reminders, wrap round top/bottom of lists, simple/quick cancel of recodings, easy identification of planned recordings in EPG i.e. highlighted in red and more
5. In many cases you have to back-out of a menu to perform a related task eg. in EPG want to cancel a planned recording - in the V+ box simply navigate to it and press one button; now have to go through about 3 or 4 screens to finally delete it - absolutely rediculous.
In summary, the TiVo box has not been through thorough (or any) User Acceptance Testing as it is clunky and complicated to use compared to the V+ box. Any good features are lost by the number of very poor UI issues.
My ideal situation would be to have the V+ box with the hard drive of the TiVo.
Good: the size of the h/drive
Comment: One main problem is that the engineers are not trained, one told me the hand set would not work the volume on my television (it does).
The 3d did not work and was told it was a software problem awaiting update ( found the update on the net it now works)
First main problem is being slightly hard of hearing I use the subtitles but found that they leave a "residue" virgin operators words, on screen, it is a known problem which I was not told about and when I complained I was told to switch the box off then on to clear the screen. As has been mentioned it cuts programs off before they end. I also find that when using the controls they are not as responsive as on the old box and can end up in the menu anywhere except where I want to be and then have go through the whole rigmarole again.
In theory it sounds like the perfect box to have and when they say Sky (who I have just left) will be quivering in their boots, more like laughing there socks off.
If virgin expect to use those who switch to a Tivo box and pay for the switching the box on they should be given in money back and not pay for the extra for the box until the bugs are ironed out.
If this is how customers are treated then "Hello Sky"
Good: Not Much
Bad: The Virgin Tivo UI (User Interface) is rubbish
Comment: I have to say I am amazed at your review. I have been a Virgin media customer since before
their takeover of Telewest.
The original Virgin V/V+ box UI (user interface)
was far superior to the new Tivo box UI. Why?
 The original menu deign and navigation was
simple, easy to remember and required few steps.
 You could set multiple channel/time reminders (one of best and most useful features of the box/IU).
 recording was simple and easy to cancel.
In-fact it's only miss giving was that the box was old and the UI a bit slow. Apart from that it was extremely easy and clear to use.
The new Tivo box UI is almost the exact opposite.
 The menu design and navigation is clearly the implementation of a power point presentation and have never been used by its designers (else they would not have released the product with such a painful UI).
 The channel/time reminders feature has vanished! How mind numbing annoying is that. I mean to say you would think that that would be a prime requirement of such a *wonderful*
box UI? and in software its a such a no-brainer to implement. In-fact if you hit the 'ok' button on the remote, it will mark the program to record. If you hit the 'ok' button again it will not cancel the recording. The only way to cancel the recording is to leave the TY guide menu completely, navigate to 'your planed recordings' menu, find the planed recording, hit the 'ok' button there, hit the 'ok' button again to 'confirm' and the go all the way back through the menu system to the TV guide. How rubbish is that!
I could go on and on about the Virgin Tivo UI
and it's horrible design and navigation. Best you try one out for 'real' before you upgrade.
I am moving to Sky..........
Good: Large hard drive - that's about it
Bad: Lots - I don't know where to start
Comment: Had the Tivo box for two months - I have asked to switch back to HD+ but was told that this would cost a packet! So much for customer support! Right - list of complaints A) There is no interactive service B) It misses the last few minutes of every recording unless you tell it otherwise - no default on this! c)It looses channels unless you reboot it every 3 weeks D) Menus are over complicated and very slow to use E) Remote is heavy and hard to use - too many useless buttons F) Poor support from fitter - did not really help or attempt to explain the service G) Poor advice from Virgin - did not explain the lack of interactive or the problems with the box.
I think an expensive mistake on my part - I'm stuck with the thing for a year! Don't touch it until Virgin has got it sorted.
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