Philips 37PF9731D review

Average user rating

4.0

mediocre

Average user rating from 12 users

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Philips 37PF9731D user reviews

March 3, 2009

Posted by: John Ryder

"A sad apology for a product"

What I like:

I don't like design faults, so nothing

What I don't like:

Products with design faults, then they ask you to pay for their mistake

Review:

I was unlucky enough to have purchased a Philips tv and my advice is buy another make. By the time I noticed the green line at the top of the screen design fault, the guarantee had expired. Naturally I contacted Philips to ask what they were going to do to fix this faulty product I had been sold and to my astonishment they weren't prepared to do anything. I'm afraid Philips are liars, they said that the fault wasn't there from the start (although hundreds of online reviews complaining about the "green line fault" beg to differ). They said I would have to pay £240+ to have an engineer repair it. OK, so I'm paying nearly half the cost of the tv to fix a fault that you didn't fix during production, and what's more you offer firmware to fix it if you are lucky enough to have USB feature, which of course I wasn't. When a company offers firmware to fix a fault, it's because they have made a mistake, so in effect I am being made to pay for their mistake. Looking around on internet review web sites I was quite saddened to find other people like me who had been ripped off by Philips in a similar way. Just out of interest, my friend once bought a Philips dvd recorder that had a design fault which meant it wouldn't let the user leave the menu, rendering it useless. Luckily enough he was able to return it to his local Asda, unlucky for me I had to deal with Philips who show only contempt towards their customers. The reason I mentioned that incident about my friend was because Philips' argument was that all their products are tested and never leave production with any faults, quite a ridiculous claim, and proven to be untrue. Once again I urge you not to buy Philips products to save you any grief which might and probably will occur. Thank you.