Philips 37PF9731D review

Average user rating

4.0

mediocre

Average user rating from 12 users

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Philips 37PF9731D user reviews

May 10, 2007

Posted by: Toby Cook

"Fundamentally flawed"

What I like:

Style

What I don't like:

Backlight system is fatally flawed

Review:

I bought one of these (Philips 37PF9731D/10) sets 10 weeks ago. Initially it was ok, although it was always useless at displaying blacks - but you get used to that flaw.

However, over the last week or so, the backlight has failed. This means that there are light & dark horizontal bands across the screen and a large dark patch in the centre at the bottom. On some "busy" images you can get away without noticing this, but if you watch football or anything with large areas of the same colour (ie a football pitch or any mainly light or dark screens) this is really obtrusive.

My supplier does not want to know, despite the fact that legally my purchase was from them, not Philips (UK-Sale of Goods Act).

Philips just shunted me across to their third-party returns/repair outfit, Anovo. This means the TV must be returned to Manchester. Therefore I will be without a TV for a significant period of time.

I cannot stress enough, do not buy one of these. When I asked the repair centre (Anovo) why they have not issued a general recall I was told "We don't know, they are useless. I would not buy one". And that is a verbatim quote.

Follow the advice of Anovo (the official Philips repair company), do not buy this set.