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Good: It was fine when it worked !
Bad: Spare costs
Comment: I am so disappointed with this printer. I bought it new 2 years ago - only 6000 or so prints thus far and the LCD died within the first year. Now the heating element or something like that is broken and the cost of the spare part from non-xerox repairman is £1,300.
However if one wants to call out Xerox to service the printer its £300 incl of labour and all spare parts. The silly thing is that it is cheaper to buy a new colour laser than to repair it ! How silly is that for a relatively new printer ? It would appear that I am not an isolated case as the repair man i called up was telling me that Xerox was pricing all their spare parts at extortionate prices to force people to only use their repair facilities.
When it did print at the time, the colour was so so. I have always used HP printers and should have stuck with that. Avoid this product.
Good: Fast when printing
Bad: Colour, noise, warmup, efficiency...
Comment: What a big mistake this printer is. When on standby (and as previous reviewer says, you NEVER switch it off) it takes over 5 minutes to warm up. When warming up it is so noisy - it sounds like there's something wrong - that you can't speak on the phone if within 20ft. I've never managed to get decent colour out of it - blues always look grey. The envelope feeder needs you to manually push the envelopes in. It's noisy when printing. The inks are really expensive as are 'maintenance kits' whatever they are. Hate it - worst IT decision I've ever made.
Good: Print quality is spectacular and colors are vivid!
Bad: Ink dump when powering off to move unit.
Comment: Overall this printer is fantastic. The colors and print quality are great and the fact that it uses wax gives the picture a very nice glossy look. The power saver features and intelligent ready mode are great since you don't have to turn the unit off unless you want to move it.
Good: The print quality is great
Bad: The design is terrible
Comment: Although the Phaser 8500 has exceptional print quality, the pain of owning one is not worth the price. First, the cost of printing is based on minimal coverage, I believe 5%. Second the machine was designed to NEVER BE SHUT OFF! Every time the printer powers up it undergoes a cleaning cycle and dumps about $30 US dollars worth of ink. I had my Phaser on a UPS after I discovered power lags were causing it to cycle. Under casual use I managed to use $300 US dollars of solid ink for approximately 550 pages. Lastly, the print head went bad right after I refilled another $300 dollars worth of ink. The Printer comes with a one year waranty, but there is nothing an end user can fix on one of these. A repairman came and replaced the print head under warranty, but he let me know, the print head costs more than the machine and only authorized technicians can buy parts fron Xerox. I am sure in a large volume situation, this printer would probably perform better, as long as the power never goes off, but for casual use, you will waste your time and money. I now have my Phaser in a box sitting in a closet with only 570 pages on the count. I purhased my Phaser just two months ago, Xerox will not take it back, and I cant afford to turn it on.
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