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Bad: DRINKS INK PRINT HEAD NEEDS REPLACING REGULARLY AND COST £49
Comment: I have never before felt the need to berate a product in this way but feel Kodak 7.1 deserves the truth to be told.
I bought this printer on 31 December 2011 because their advertising claimed to be "the lowest ink replacement in UK" this is not true, I have spent a small fortune on buying ink as cartridges do not last anywhere near as long as Kodak claim. They state you should get 425 text pages from black cartridge and 420 colour graphic documents, I wish !!! Today’s test page informed me that over the life of my machine I have printed 993 pages and I currently have invoices for six black and six colour ink cartridges, I replaced both ink cartridges last Friday today one week later the printer tells me I need to replace cartridges, all cartridges used have been Kodak own brand so my machine has averaged 83 pages per cartridge 90% of my printing does not involve photographs or even colour so although Kodak cartridges may be cheaper to buy they do not last 25 % of their stated life I am now finding this printer very expensive to run.
I have contacted Kodak many times complaining about print quality and life of cartridges only to be told I should spend another £49 and buy a new print head, despite repeated requests with their online chat service they will not give me a contact email address for Customer Complaints.
Overall I would not recommend the Kodak Hero 7.1 printer [unless you need an expensive doorstop] and feel Kodak need to work on their customer interface as avoidance seems to be their main tactic.
Cannot get contact details to speak to anyone in UK to advise of my complaint and foreign help line people just say their machines perform as per specifications but numerous people on other forums all say machine drinks ink.
Good: it has wifi, looks good,cheep ink
Bad: print quality poor, instruction book is only good as a door stop
Comment: If you do not use Kodak photo paper the prints are crap, they look faded & washed out.
I normally used Fuji film multijet photo paper in my HP 2575 all in one, the prints were as they looked on screen, bright & sharp. Even with the print quality at best with the Kodak using other photo paper the quality of the print was poor. If you used Kodak paper in the printer, with it set at best the print quality was as good as the HP at normal quality.
I gets it is down to the old story, 'you get what you paid for '. HP cheepish printer dearest ink on the market but always good prints. Kodak expensive printer (£170) cheep ink OK prints provided you use their paper.
This is the reason I have given a low rating
still in 2 minds whither to keep it or not (advantage of QVC, you can return it )
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