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Good: Inks not expensive
Bad: Everything else
Comment: Bought February 2011 for £99.99, used occasionally as it was my document printer, printhead drive belt snapped June 2012. Kodak say the printer is a write off for the sake of a belt worth a few pence. Offered me a "recertified" printer, minus printhead for £47 or 30% off anything from their shop which charges about 26% more than amazon. Kodak servive is abismal -DO NOT BUY KODAK PRINTERS
Bad: Long term Fault : Printer Head Fault Error 3527 Code
Comment: Had this fault for 8 months, printer back to Comet after 5 months who were very rude (won't use Comet again) and fault still there, Kodak on line live service wanted to send me a refurb which is not acceptable for such a long term fault under the 1974 Sale of Goods Act. Bad service from both Comet and Kodak won't be using either of these again.Will bin the rubbish printer and buy a new one and have to shoulder the loss.
Good: It prints stuff
Bad: Everything else!
Comment: Avoid this machine at all costs!
I have had mine less than six months and have now replaced it.
I've had no problems with the actual working of the printer etc. What I do have a problem with is the underhand programming by Kodak of how it fails to work at all if any single cartridge is empty!
Although I have never used the printer for any colour printing, it still uses parts of the colour cartridge when printing in 'black and white'. once any section of the colour empties, then the whole printer refuses to work...
That's right... you can have a full black cartridge, and four of the five colour segments full but the printer will not print until you have replaced the whole colour cartridge. Outrageous!
What's more it refuses to even scan... which is even more scandalous!
Stay away from this (and other kodak printers suffer the same from what I've read) EXPENSIVE machine!
Good: Looks nice,
Bad: everything else
Comment: I purchased this printer via Comet back in April. At first it worked ok, although there were quite a lot of paper jams. The print quality was ok, but nothing special. However, after a few months the printer cartridge stopped moving altogether. I took it back to Comet and they called Kodak directly and got me a replacement. I was told it would be 48 hours. It took 5 working days. When i got it and set it up the LCD screen was just white and would not display anything so i could not get it to work. I used the Kodak Technical support Chat as i could not find a telephone number. After being online for nearly 1 hour, they decided the issue was with the printer and he gave me a phone number for support. They arranged for a 2nd replacement to be sent to me. Again another 3 or 4 days passed. I got the 3rd printer and suprise it did not work. The printer head was loose and could not be be fixed. Again on the phone. I asked to speak to a manager - this is not their process and they refused and then hung up on me. I called again, and demanded to speak to someone more senior. I got thru to 2nd line support. Finally someone that showed some empathy. He offered me a free upgrade to the Hero 5.1. I said i just wanted my money back and he said it would go to the review but it shouldnt be a problem and someone would call me in 2 days. A week has passed and I called them back again. They said I was not entitled to my money back as my contract was with the store (Comet). Their warranty only covers repair and replacement. I have no option but to accept the offer of the Hero 5.1 printer. Then after 30 minutes on the phone as they were arranging my delivery they cut me off again and I had to call back and spend another 20 minutes on hold waiting for them to answer. They now say I can expect it anytime in the next 48 hours!
I can honestly say that I have NEVER EVER experienced such poor Customer service from any organisation. What kind of company can have such poor quality control to send out 2 "refurbished" replacements that do not work. They refuse to put you through to a manager and they dont seem to have a number for complaints; Just an email which is just a general email address. Trying to find a number online is impossible.
I will NEVER purchase anything from Kodak again.
Good: Cheap to run, prints every time with no problems, wi-fi scanning is a great idea.
Comment: Great machine no problems when I have not used it for a while, prints out quality images etc and best of all ink is under Â£20 pounds for a complete set.
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