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Creative Zen review

Our rating

3.5 stars out of 5

User rating

3.5 stars out of 5

See all 6 user reviews

What do you think?

Verdict

The Creative Zen looks great, sounds great and produces great video. It's a full-featured player with plenty of options for customisation. Although the SD card slot is a huge bonus, its contents are not included in the player's main menu, limiting its usefulness

Good

  • Sound quality
  • Design
  • Price
  • Good range of extra features
  • Great screen
  • Good capacity options
  • SD expansion

Bad

  • Slightly sluggish menus
  • Only available in black
  • No hard disk option
  • SD card contents not included in player's main menu

In this review

As video becomes more sought-after in portable media players, two distinct types of device have emerged: music players that can play video and video players that can handle music.

The Creative Zen, with its landscape form-factor and space-hogging screen, is a perfectly executed portable video player. But its small size suggests its 'killer app' is supposed to be its music function. This automatic self-contradiction leaves us wondering -- what is the Creative Zen? Can it offer the best of both worlds?

We have reviewed the 8GB version, which is available for £129, but Creative also has a 4GB version, available for £99 and it will release a 16GB version in late January.

Design
Its 64mm (2.5-inch), 320x240-pixel screen consumes two-thirds of the Zen's surface, and its landscape orientation suggested we should be using the player for video. Navigation controls are mounted far-right -- bad news for lefties. The dedicated back and play/pause buttons could easily have been combined on to the four-way directional pad, negating the need for unnecessary buttons. Beware: operation with the left hand is damn near impossible without obscuring the screen -- using your right hand is crucial.

The right-hand side of the Zen features a standard mini USB socket, a power/hold switch and a headphone socket, while an SD card slot sits in the top. A fake SD card comes as standard to fill the hole -- don't worry, the colours match.

Overall it's a decent build: reasonably lightweight, well-sealed seams and nicely integrated connections. The display's glossy finish extends across the Zen's entire face, resulting, we feel, in the navigational buttons bordering on having a look of sub-standard quality. The rest of the casing has an attractive matte finish, which we loved.

Features
An MP3 player is at the heart of the Zen -- MP3, WMA, AAC, WAV and Audible files will all play, though only unprotected AAC files -- such as iTunes Plus downloads -- are supported.

Both DivX and Xvid movie files are compatible, too, as well as WMV files, so long as their resolutions are no greater than 320x240-pixels.

Should your vast library eat up your memory, SD and SDHC cards can be inserted into a slot to expand capacity. However, the contents of SD cards are not included in the player's main library. To view these items you need to navigate to the SD card and browse the alphabetically sorted lists. ID3 tags are not read from files stored on SD cards. For shame.

There're a bunch of playback options, most notably some dynamic playlists that chooses music you've rarely heard or rated highly, for example. It's also possible to view meta-data stored within your music.

There's an integrated voice recorder, FM radio with 32 presets, photo slideshows and a calendar with contacts and notes support. This personal data can be synced to the Zen using supplied Creative software, though the Zen's media library can be managed with Windows Media Player or by dragging and dropping within Windows.

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User reviews6

Add your review

Kit Scotney's avatar
0.5 star out of 5

Kit Scotney 18 August 2011

Good: works fine for a time

Bad: dies and you can't recover it again

Comment: Warning - don't buy creative!! My experience with 4 different players has been awful. The creative zen products work fine for a time and then - BAM! they crash and you can never get them working again and have to replace them. I have owned 4 creative players in 2 years and all of them have crashed and i've lost my entire music library. Thankfully the stores know about the problem and issue you immediately with a new on - but good customer service doesn't make up for a shoddy product. My 4th player has just crashed and I've bought an iPod - thank god - and now creative won't give me a refund..................

I own it
adrianmol's avatar
4.5 stars out of 5

adrianmol 6 January 2010

Good: Sound quality, ergonomics, easy to load up songs & Videos, battery life, not tied in to iTunes

Bad: Anything stored on the SD card is searched via a seperate menu

Comment: I've had a 16gb Zen for 2 years and my wife has also has one. Seems to work perfectly once I realised how not to leave it switched on (A dead Zen is usually a dead battery). The sound quality is very good and so are the headphones. I play 256 mbit MP3's or WMA files. The battery life is great, 3 hours at an airport then a 4 hour flight is no problem.

When connected to my PC I can sync using Windows Media Player, or the Zen software or Media Monkey the latter being my preferred choice. I can also drag and drop files using explorer.

The downside is that the user interface is not as slick as an iPod although Apple had to pay damages to Creative for ripping off some of their U I. I put videos and certain types of music on the SD card because I can't search the SD card from the main music library, it is in a separate library. Playlists work well. Watching videos is surprisingly good.

I am a bit of a HiFi geek and I rip my old Vinyl using an external Creative Blaster usb sound card. The tracks go onto my laptop and I copy them up to the Zen or the SD Card. I can listen to Pink Floyd and Led Zep with the sound quality that web download sites can only dream of. Most of my MP3's are ripped from my CD collection. The Zen is a great music player it is not vehicle to get the user to pay to download music from the WWW.

The Zen seems to be rugged and has survived accidental several falls and a few wet motorcycling holidays.

capri_stylee's avatar
4 stars out of 5

capri_stylee 13 November 2009

Good: Looks, Sound quality, Controls, Video looks great

Bad: Tendancy to freeze, Customers support virtually non-existant

Comment: I got a Zen in Jan 2009, it was great, I was in love. Things went well for the first 6 monts, then it froze and no amount of patches, resets or formatting could fix it, Argos replaced it no problem. I've had the replacement 8 weeks, its started doing the same...

Its a great piece of kit, and excellent value for money, when it works.

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