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Bad: Customer Service?, Poor Quality
Comment: Had since Dec. '08, and not been able to back up ANYTHING. Right out of the box it had a hard drive failure. It took them over 1 month to ship replacement drive. It was refurbished. It failed too, Customer service is TERRIBLE and RUDE. STAY AWAY! The Customer Service department is definitely lacking. They hang up on you, berate you and insult you. They don't stand readily behind their product, and you will have to fight for any service you may get. They take their time shipping replacements and are oblivious to any of their customers concerns. I bought the 4 TB unit and have had nothing but problems with it. I have not even been able to back up on it!!! Seriously, STAY AWAY FROM THIS COMPANY. You would be better served getting a (ack!! dare I say it!!) microsoft home server!!! ouch! Very Disappointed in this purchase, planning a trip down to texas to talk with these morons.
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