Philips GoGear HDD6320 Jukebox (30GB) user reviews
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User reviews9
Steven Bowen 13 January 2007
Good: Sound quality, play listings
Bad: Requires firmware updates as it only comes with 1.30 and they are now on 2.4
Comment: Very easy to use and load up, but it does need that update.
Razvan Dumitrescu 8 December 2006
Good: I like very much the design, especially the touch-sensitive buttons.
Bad: I also encountered that problem about the overall slow performance when I skip songs or navigate through the menus. It's not very bad, but it becomes annoying sometimes.
Comment: My overall rating is good. Judging by the design I'll give a 9. Judging by its functions I'll give an 8. So, an 8.5 I think it deserves from a normal user like me.
Bryan Roberts 31 October 2006
Good: The look, sound and ease of use
Bad: Smudgy finger prints, and the headphones that came with it
Comment: As a first timer, this is an excellent place to start.
Antonio Jaramillo 12 August 2006
Good: The look, the headphones
Bad: Freezes, it's slow, not easy to download music, not loud, takes a long time to load the songs
Comment: I got mine as a present for my daughter at Christmas and so did my friend. Ever since she got it I have had nothing but trouble with it. The first time I put music on it, it went straight in. But when I tried to change the music it wouldn't go in as easy as the first time. Also when it freezes, which is often, you have to wait until the battery runs out to restart it. Now my Phillips has just shut down, it won't turn on or the battery won't charge, it won't do anything at all. So I would give the product a 1 because i cant give it a zero because what good are the looks when it doesn't do the job it is made for. I recommend you not to buy this and waste your money like I did.
About my friends, same problems. He cant put music in, it keeps crashing and and like me is dissapointed. He has had other people try to put the music in but none have. succeeded. When tried to syncronise the music the windows media player tells you there is so many songs in the device but when trying to look for the songs it is empty.
Fiona Graham 25 July 2006
Good: Everyone saying 'wooow' at the panel lighting up, great quality music, very good screen quality, large storage size.
Bad: WMP is awful for syncing, player has frozen/deleted all my songs/misbehaved on several occasions, player slows down considerably when loading playlists, the on/off button
Comment: I love this mp3 player, however philips overlooks some vital floors.
The disign of it is fantastic, but it appears the designer had a bit of an off day when it came to the horrible on/off/hold switch which is only usable with fingernails. However when you manage to switch it on small gasps will be heard all around you when people see the front of it light up. My favourite parts to this touch screen nagigation is the centre 'up-down thingy' which lights up where your finger presses, and the flywheel is also very impressive.
However, I find actually getting my music onto it quite a trail. I find windows media player to be extremely backwards, unhelpful, inflexible, and dificult to organise. It took quite alot of effort to work out how to actually place playlists onto the player (in the process I managed to delete every song on the player). It is slow loading the music onto the player and when accessing playlists on the player it is also slow, loading them and then just being 'sticky' in the navigation in the playlists.
The player comes with excellent in-ear phones with fantastic quality (for ear phones) and they look snazzy too. The screen quality is fantastic, it is bright and sharp but you can't help but wish they'd put two and two together and allowed the player to play animations/film clips. I think the photo section, though lovely to look at and of impressive quality, is somewhat useless being unable to take photos with the player nor play videos. However the player also doubles up as a storage device so I suppose this could act as back-up to your precious family digital photos whilst also allowing you to view what you have on there.
In all I like this player, but I wouldn't buy it again.
Mike Etherington 18 July 2006
Good: Nothing so far
Bad: Philips are cheats, thieves and liars and you cannot contact them
Comment: I bought this a couple of months ago. All the reviews so far seem to reflect my experience - it's OK. Not loud enough but OK. I use gloves of course as touching it is a problem ;-)
But here is why I give it 1 star.
I need the dock as I really use it for home use to replace my 400 CD jukebox. Where is my dock? I ordered it a month ago direct from Philips as they have not got anyone else selling it. It arrives in 10 days max (my arse!).
So I completed the form they mention on the invoice, called "orderstatus" on their web site. They wrote back several days later telling me I got the wrong department!!
So I call the 0900 premium rate number (thanks philips!) on the invoice to ask where my product is. After several boring, premium rate minutes I get to the final selection for MP3 players - and the automated message tells me I have the wrong number! And gives me a new premium rate number to call. Bas***ds.
So I call yet another premium rate number and get a nice man in Germany or Austria who tells me that he sympathises with my plight but he's tech support - why am I calling him?
So then I call head office. I ask for the guy in charge of this divison so they put me through to Jeremy Ling. Well his secretary. "Hello I'm on holiday for 2 weeks - bad luck" says the voicemail. So I call straight back - "Sorry our phone lines shut at 5pm". what a bunch of tossers.
If you're still with me - I tried the elusive Jeremy Ling again yesterday. Of course he wasn't available! He has nice articles on the web telling people how to run a consumer channel. Cuckoo!!
They promised to call me back.
tick ..... tick .... tick
So I called VISA and reported a fraud.
If you want accessories, buy an iPOD. Philips are frauds.
Kevin Davids 25 April 2006
Good: Value for money
Bad: Had two major failures, lost all my music and dealing with Philips is like banging your head against concrete
Comment: The fact that it seems very good value for money and it does look particularly sexy, means nothing if the thing keeps failing. There is a feeling of abject dispair when you turn the HDD6320 on and seeing "list is empty" displayed where your music should be. But it is compounded by the complete disinterest by their customer services.
The second time it failed I was refused a replacement because they would prefer to repair because of cost. The fact that it has cost Philips more to fix the device seems to be lost on them, but this is their policy. Worringly though, they accept return of a product without asking what the problem is, or indeed trying to work with the customer to fix it. This suggests that they may have quite a few failures. Please bear this in mind if you're looking to purchase. Cut out the middle man and ask for a returns number when you buy! Personally I'd rather listen to a wino sing on the streets than go through my experience with Philips again.
Andrew Sykes 20 March 2006
Good: Looks, SuperScroll, earphones, solidity, it's not an iPod.
Bad: Playlist loading takes forever, can't use it in your pocket, battery meter inaccuracy, freezing.
Comment: I love my GoGear, but it has occasionally driven me to throwing it through the window. You have to be very patient with it, if you open the playlist folder you are in for a wait of more than 30 seconds, if you open a playlist, another 30 seconds. If you get fed up of waiting, and soft-reset it, it CAN lose all the data, it happened to me.
In regular playing, it is wonderful. You will never tire of SuperScroll, it is far more usable than a ClickWheel for high volume scrolling and it always looks fantastic. Compared to an iPod visually, it trumps it, though the screen is smaller, and the body is fatter, it maintains a feeling of robust quality, and the earphones supplied are the finest I have ever used.
It's worth buying, no doubt. Comparatively, an Apple iPod is a BMW; immensely capable and reliable, but souless and predictable. The Philips GoGear is an Alfa Romeo; temperamental, irritating sometimes, but more enjoyable and beautiful when it works than you'd believe. Sounds better too.
Jason Robertson 10 March 2006
Good: Looks cool
Bad: Unreliable, freezes, volume too low, etc etc
Comment: I got mine fairly cheap £150 but wish I had bought something else. If only iPod was not just a tad cheaper!! This Philips is not identified as external drive so can't load music from player to computer. On occasions when it has frozen I have switched off by pushing volume button (as directed by instructions) only to have all my music and photographs disappear and unrecoverable despite the memory indicating the data is still there!! Takes forever to format and sync again. The accessories are not widely available, in fact I have only found one place that sells the carry case despite Philips advertising that it was available in December. GO iPod or something else more popular, as they are popular for a reason.This would be great but gets no cigar!!!