CNET is available in the following editions:
Read our full review
Add your review
Good: the design
Bad: customer service
Comment: The customer service related to Sony Xperia is disappointing. Here is an example of an owners experience with the customer service:
Good: nice performer, sleek design.
Comment: bright and vivid display!! top runner among the competitors.. i own an iphone 5 too.. but sony is really impressive!!
Comment: best phone ever beetter then z1
Comment: I like sony Xperia Z
Good: Super Phone for the first 3 months
Bad: Massive design fault and Sony attitude
Comment: In my pocket took it out to answer call and no response only after 1/2 hour of wondering what was wrong with phone did I notice the hairline crack. Sent to Sony who passed it to SBE, 2 weeks later! I get my repair report through from SBE, £230!!
Really, really angry about this issue and have had a very heated conversation with Sony on this. They are completely refusing to acknowledge the volume of similar report cases and refuse to admit this is a generic fault. Much to coincidental for this problem to not be related.Also why is it that SBE (the repairer) is making a decision on Sony behalf with regards repair and sending me a bill, which I must pay them before they return my phone? My legal contract under warranty is with Sony not SBE. Sony should be the ones notifying me of the costs and the reasons! I have asked for an escaleted full report on reasons for non repair from Sony fbefore I escalate legally. Completely unacceptable!
Comment: sony has ruined this phone by not sweating the small stuff .
Setting this phone up out of the box is a nightmare and be prepared to get annoyed and loose a day of your life sorting it out.
Whats good about this phone is off set by the little niggles
Its drop dead looks and feel are great its very thin so although long still fits un noticeably in to the pocket its waterproof and very robust so no problems if dropped or even dropped in water.
As expected a great range of apps are available from the android market .
So what about the niggles then.
The alarm clock does not activate when the phone is switched off!!!! even the basic boggy nokia will do this ! And its both annoying and makes the alarm useless as a wake up device.
The voice dialing is the WORST ive ever used and will not recognise even basic commands . Be prepared to give up and pull over to dial ..
No speed dial !!!! you have to go either through the call log or the contacts ..
Overall if your a blackberry or iphone user don't give one of those up to get this as you will be disappointed.
Good: camera is out of the world.video quality is just awesome
Bad: sound is bit depressing,not loud enough
Comment: the camera quality is too god. but sound is major breakdown and quite big and hefty to handle.
Good: Great Screen
Bad: Bluetooth doesn't work
Comment: This is almost a great phone but won't connect to my 2 year old car stereo, why Sony have managed to stop bluetooth working is beyond me.
Comment: Best Phone EVER!
Good: Nice build quality, IP57 qualified rating, Mobile BRAVIA Engine 2, Stamina Mode, Camera
Bad: Speakers must be dried if contact with water, Fingerprint magnet, a bit laggy, battery, tft screen
Comment: It has a nice build quality with glass and is quite fast also it has a Mobile Bravia Engine 2 which enhances pictures and videos. Stamina Mode really saves the battery of the Xperia Z which I always use. Camera is really good and it competes with samsung s4. The screen isn't that good since it is a fingerprint magnet, and TFT display so it depends on your viewing angles. Colors aren't properly produced, no mobile Bravia Engine 2 for the whole operating system, the new 4.2.2 update is taking forever, battery hog that makes my xperia z lasts for only one day when its now being used frequently even with Stamina Mode. Speakers become distorted and the sound quality becomes rubbish when it has contact with water so you have to wait for like 2 hours to let it dry and get your original sound back. Speaker position is extremely uncomfortable especially while playing games, speaker is really small but produces great sound.
Log in with your CNET UK or Facebook account to post a user review, or click Join to create an account
Please log in, register or login with Facebook to add a review or comment
Ask your Facebook friends and Twitter followers if you should buy the Sony Xperia Z
More Mobile Phones in Crave
About CBS Interactive
Copyright © 2014 CBS Interactive Limited. All rights reserved.