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Sony Ericsson W380i review

In this review

Performance
Call quality is excellent, although maximum volume is relatively quiet. If you work in loud environments, this isn't going to be your favourite phone. We also found that trying to use the speaker phone function when cooking in the kitchen was problematic due to volume limitations.

The same is true for music playback. You'll need to get yourself some sound-isolating earphones to get the most from your listening experience. We weren't ever blown away by the W380i's music performance, though -- audio quality is average at best, and the bundled earphones are rubbish. There's no good reason for this phone to be considered a decent replacement for a dedicated MP3 player unless the convenience of carrying a single device outweighs your desire for great sound quality.

You can easily apply the same logic for the camera, which produces average 1,280x1,024-pixel images, though note there's no flash to help you out in darker environments (our sample shot). Battery life is actually fairly good, however, at seven hours of constant talk time and 300 hours on standby. Be aware that the battery's performance will be significantly lower with Bluetooth in use. Still, we got from a Friday morning until Monday without charging, using the phone an average amount, including Web browsing and sporadic music playback.

Conclusion
The W380i is an enjoyable phone to use and won't give newbies to Sony Ericsson handsets any major trouble. We certainly wouldn't recommend choosing this over a different handset on the grounds of its abilities as an MP3 player, as even a low-end player such as iRiver's E100 blows it away in terms of features and performance. As an affordable little clamshell it's more than pleasant.

Edited by Jason Jenkins
Additional editing by Shannon Doubleday

User reviews3

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AledeSalta's avatar
0.5 star out of 5

AledeSalta 28 May 2009

Good: Design

Bad: Everything but design

Comment: I got soon dissappointed after the purchase of a Sony Ericsson W380i mobile phone. Having been seduced by new features, the really important ones didn' t work well any time. It often got dead, has no volume at all, very bad signal and lots of problems with software. The same happened to my wife ( who achieved a replacement of her unit with another brand ), to my brother in law and to every person I know having got the same mobile. My complaints to the Sony 0800 customer care centre had no answers. They said they had nothing to be with the phone in Latin America and referred me to the servive center. Sony has any interest in solving the problems and is the real image of Pilatos.
Using Sony Ericsson has turned out to be an awful experience with this type of after purchase service, as another customer said. I would also not recommend any one to buy any product of Sony Ericsson.

drsunilkhanna's avatar
1 star out of 5

drsunilkhanna 10 February 2009

Good: looks

Bad: everything else

Comment: Bought the phone in June 2008
Has gone dead repeatedly
Service centre refusing to honour warranty saying motherboard is to be replaced on customers cost
Complaint to the customer care centre on web has not been fruitful. They asked for all details and then have refused to respond for more than a month.
Would not recommend any one to buy any product of Sony Ericsson

Sunil Khanna, New Delhi

suhayes's avatar
3.5 stars out of 5

suhayes 18 January 2009

Good: simple, pretty and no extras that I dont use!!

Bad: could do with a flash and 3.2mp camera

Comment: I have had 3 new phones this year - ranging from middle to lower price range and I have to say this is the nicest one to use and it looks good too. I don't suppose I will live with it for more than 6 months but it suits me for now.

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