Ever since we saw the excellent W890i from Sony Ericsson, we've been itching to find out what was next. The W380i might not be anywhere near as high-end as the W890i, but it's the first model we've seen since our March review of SE's metallic beaut.
Available from a number of networks on either a pay as you go or a pay monthly contract, the W380i is a stylish clamshell. But is it worth clamshelling out your money?
Design
Solidity and style are two key factors of the W380i's chassis, with a good overall feel and no noticeable 'creak factor'. A small one-line LCD display is set into the front outer casing and remains invisible most of the time. It lights up with text when you receive a text or call to let you know who's after your attention. Dedicated touch-sensitive Walkman control buttons sit just below this display.
There's no apparent fragility to the design, making it suitable for most usage scenarios; it'd probably survive small falls to the ground without too much moaning. A 176x220-pixel display is characteristic of this budget handset but decent pixel density and good brightness make it pleasant to use, and browsing the Web with Opera Mini (after we installed it) was perfectly acceptable.
Acceptable too is the button layout -- it's intuitive and easy to use, and the keypad features well-spaced out, flat buttons, making speed texting easily possible after just minutes of getting used to it. Sadly, there's no 3.5mm headphone socket, instantly making this a frustrating music phone.
Features
Getting music on the W380i, though, is a piece of cake -- either drag and drop MP3s through Windows, or use the fairly simple bundled media manager for all media types. The software also pulls podcasts to the handset with relative ease. It should be noted that only MP3s are compatible -- forget using WMA files, protected or otherwise, so Napster downloads are useless.
You can also sync with Windows Media Player, excluding any WMP-created playlists. Browsing music on the phone is pretty typical of an MP3 player and it can be accessed with a dedicated Walkman button. Music is sorted by artist and album, and you can create multiple playlists of tracks easily on the phone.
The single 1.3-megapixel camera is synonymous with budget handsets and comes without a flash, but does feature a 4x digital zoom. There's also stereo A2DP Bluetooth, an FM radio, Java games, EDGE and 3G, but no HSDPA, unfortunately.
Sony Ericsson's built-in Web browser is poor, so we advise installing Opera Mini for free. The app makes browsing the full Internet a treat, and it's extremely quick on the W380i. All of a sudden it's no longer a budget Web experience.
User reviews3
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AledeSalta 28 May 2009
Good: Design
Bad: Everything but design
Comment: I got soon dissappointed after the purchase of a Sony Ericsson W380i mobile phone. Having been seduced by new features, the really important ones didn' t work well any time. It often got dead, has no volume at all, very bad signal and lots of problems with software. The same happened to my wife ( who achieved a replacement of her unit with another brand ), to my brother in law and to every person I know having got the same mobile. My complaints to the Sony 0800 customer care centre had no answers. They said they had nothing to be with the phone in Latin America and referred me to the servive center. Sony has any interest in solving the problems and is the real image of Pilatos.
Using Sony Ericsson has turned out to be an awful experience with this type of after purchase service, as another customer said. I would also not recommend any one to buy any product of Sony Ericsson.
drsunilkhanna 10 February 2009
Good: looks
Bad: everything else
Comment: Bought the phone in June 2008
Has gone dead repeatedly
Service centre refusing to honour warranty saying motherboard is to be replaced on customers cost
Complaint to the customer care centre on web has not been fruitful. They asked for all details and then have refused to respond for more than a month.
Would not recommend any one to buy any product of Sony Ericsson
Sunil Khanna, New Delhi
suhayes 18 January 2009
Good: simple, pretty and no extras that I dont use!!
Bad: could do with a flash and 3.2mp camera
Comment: I have had 3 new phones this year - ranging from middle to lower price range and I have to say this is the nicest one to use and it looks good too. I don't suppose I will live with it for more than 6 months but it suits me for now.
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