CNET is available in the following editions:
Read our full review
Add your review
Comment: there is just one thing i'd like to say. IT'S A SMARTPHONE NOT A F@@@ING PDA
Good: everything especially youtube
Bad: too big
Comment: its a great phone and everyone should have one
Good: The Screen
Bad: Operating System, Reliability
Comment: I've had this PDA now for just under 12-months and in that time it has only worked fully for about 2-months. During the course of my ownership SMS-Messaging has failed; on-line video rendering has failed; it has burned out two MicroSD Cards and required 2-battery replacements.
While the device is primarily intended for a touch-screen market; the sensitivity of the resistive screen (or lack thereof) can make some interactions very difficult without having to rely on the provided stylus. But, be warned - even with the lightest of touches with the supplied stylus; the screen is prone to scratching and will require the regular replacement of screen-protectors.
I don't doubt there are many delighted owners who have thoroughly enjoyed having this bright and shiny new toy; however, it's worth bearing in mind that there remain several question marks over the performance of some elements of its Operating System and general functionality. Windows Mobile 6.1 is problematic and while HTC attempts to mask those problems with their own proprietary interface; only so much can be done to make a silk-purse out of a sow's ear.
When it does work; it can be a real asset - but its reliability falls very much short of what one would expect for device in this price-range.
Of particular note is HTC's woeful Customer Support. In each of the faults I've listed above; HTC's only recommendation is to try a Soft Reset (which failed each and every time) followed by a Hard Reset, which unless you're very careful to back-up all your data and personal settings you will lose and can take in one instance up to 5-hours to reset. HTC seem to regard the proposition of replacing a clearly defecting piece of equipment as beneath them (I've been told repeatedly that it is not "policy" to replace their devices) and have insisted that the device go in for repair. Each time it has been returned to them it has come back (between 3 to 6 weeks lead-time) with the fault unresolved. What they must imagine you're supposed to do for mobile telephony while they're supposedly fixing the problem is anyone's guess.
For a device that allegedly thrives on its adaptability, connectivity and personal customisation; it promises a great deal... However; over time I have found it singularly one of the most frustrating pieces of kit I've ever laid my hands on and that frustration has only been compounded by HTC's ambivalent, incompetant and, dare I say it, complacent approach to Customer Relations.
Buyer beware - HTC's bid for mobile supremacy with this device has its flaws and in my experience; that bid comes very much at your expense - in terms of money; time and inconvenience.
Good: Nice clear screen. Much more stable sofar than my old QTEK 9090
Bad: Missing hard buttons like scroll/navigate
Comment: Once I'd got rid of Touch FLo and installed SPB diary I've found the device much easier to use than my old QTEK 9090.
However the missing hard buttons is a slight problem. I've been very used to scrolling up and down documents with the navbutton and the only thing I'm able to attach ALT-TAB to is the PHONE button, but this doesn't work correctly because you need to press and hold but that only brings up the program list. There is no way to scroll through the list.
Good: Best phone I've ever had in 5 years. OMG! this phone is just perfect ones you get you used to it. Not comparing to iphone this phone is just amazing, no words can describe. Although there's some minor draw backs but it still a great smartphone which I recommend to everyone.
Bad: there's no flash on the camera which is not a big issue to me. Overall its a beast phone!
Good: Super large screen
Bad: lack of four way button
Comment: I have just upgraded from an original HTC touch wich I thought was ace (apart from the lack of space), but the extra screen size and better functionality make this phone a dream, I don't care what others say about windows 6.1, I have friends with i-phones used for personal and business use and this machine beats them hands down - oh and the lack of storage? I have two 8GB cards and you can swap them over without switching off the machine.
Good: beautiful looking phone, big screen and display,
Bad: no soft lock, camera poor ,
Comment: This is a beautiful looking phone with a great screen and the display looks the business. Loads of features that are now common across most phone of this ilk.internet is quick , telephone receptionwas good . Google maps would not download on both opera/google can't remember which one now!! Where I was disappointed was the lack of a keyboard ( ex vario owner) but there is a range of other inputting methods. the camera is crap despite 5mp and the speakers aren't brilliant. With the headphones they are better and I was delighted with the addition of the radio. My big bug bear is the soft lock as I have accidentally phoned people by mistake. I am sure this will get me into trouble one of the days!!The packaging is quality until you get the sleeve out -
Good: Very good internet capability
Bad: The camera is useless
Comment: Most of the functions of this smartphone are pretty good - it comes with many applications, the Opera browser & youtube runs well and it has a very good battery life (with not too much browsing a single charge lasted about 8 days).
A couple of main issues: despite being 5 megapixel, the camera is absolutely useless indoors or anywhere there is low light and if you are filming, the picture is very wavy - its not bad outdoors on a bright day though.
The other thing I found annoying was fitting screen protectors - with this phone you have to be very precise to the nearest millimetre, so fitting them properly is very hard without getting dust stuck underneath.
Basically, if a good camera is important to you, do not buy this phone - otherwise its pretty good, beating the iphone in many areas.
Good: Responsive and packed with features
Bad: windows mobile
Comment: Whilst the phone itself holds, in my opinion, the key to successful touch screen technology of the future, windows mobile is its main ball and chain. Whilst touch FLO3D pretty effectively masks the operating system, it still falls short when it comes to several trivial tasks. The touch screen is a delight to use, and rarely, if ever, lags even during fast use. Whilst the huge array of windows features has proven, on many occasions, to offer very useful features, I still feel that the windows mobile experience can be improved quite easily, as any short frolic on an Android system or indeed the IPhone may prove. Overall, a monster of a phone, and superior to any I have tried so far, unfortunately let down to its less than flawless operating system and user interface.
Good: Looks and feel.
Bad: TouchFlow and Design from usability perspective
Comment: Two things I am not at all happy with this phone. Unfortunately HTC does not mention them in the product tour/ feature list:
1. G-Sensor does not work with ALL applications except 'Opera' (Internet browser). The biggest drawback of this 'bug' with the TouchFlow is that the user can't make use of the wide QWERTY keyboard which is most convenient for typing (gives more space for touch sensitivity & character recognition)
2. TouchFlow sensitivity is too high (although one can change it, but does not really help). TouchFlow limits the Contacts flow option to only few on the screen. Also it does not give many customisation options.
- The only option to lock the phone is a small button on the top which takes lot of effort to press (unless you have long nails). These is no soft lock.
- The volume buttons on the left side can not be soft-locked and every time it changes the settings for system and ringing volume (unless you hold the phone in a different position or handle it without touching the keys)
- The Radio can not be used without earphones/headsets (on speaker) also the headsets that comes along dose not have any controls (volume/mute)
- In the last 15 days the phone hanged abruptly 2 times and I had to remove the battery to restart it. Also if you press the on/off button for too long the phone does not start but shows three coloured screen (Red/Green/Blue) for a long time and again one has to remove the battery to restart it.
Windows Mobile 6.1 is still not matured on the HTC hardware and I am pretty sure that this phone was launched in a hurry to compete with the market without resolving lot of issues with Touch|Flow. (Exactly same situation is with Sony Ericsson Xperia X1.)
I would strongly recommend to wait till HTC resolve these issues in the new release and then buy the phone to avoid lot of disappointments and also to get maximum returns on the considerable investment.
Log in with your CNET UK or Facebook account to post a user review, or click Join to create an account
Please log in, register or login with Facebook to add a review or comment
Ask your Facebook friends and Twitter followers if you should buy the HTC Touch HD
Find a deal
More Software in Crave
About CBS Interactive
Copyright © 2014 CBS Interactive Limited. All rights reserved.