Similarly, when we stopped writing a text message in mid-flow, we could find it again in the Windows Mobile messaging application, but, when we went through the TouchFLO interface, our half-finished draft was nowhere to be found. With more practice, we think we'd learn to master these quirks, but learning to use the Diamond2 is almost like learning to use a new PC interface, and that's just too complicated for a phone.
Tippity typing
Although we struggled with the touchscreen interface, the Diamond2 offers a good typing experience, thanks to the huge array of text-entry options,
from Qwerty and alphanumeric soft keypads to handwriting recognition, with quick
gestures for things like copy and paste.

We stuck to the Qwerty keyboard in our tests, because our handwriting is barely legible using a pen, let alone scrawled with a fingernail on an 81mm (3.2-inch) screen. The letters are too small for our liking -- once again, more suited to a stylus than a finger -- but the keyboard is responsive and didn't drop letters even when we typed our fastest. The predictive text feature is also fast and accurate, helping a great deal when we missed the tiny keys.
A series of tubes
Surfing the Web with the Diamond2 is a pleasure, thanks to HSDPA
and Wi-Fi connectivity, and a great built-in Opera browser. One browser feature we
particularly like is the default Google search box, which shows up on the
home page almost instantly when commanded.
There's also a YouTube application built into the browser, so that you can keep up-to-date on funny nerd dancing and suchlike. We had no trouble accessing videos, and they looked gorgeous on the Diamond2's screen, with some of the smoothest playback that we've seen on a phone.
Along with its Web prowess, the Diamond2 keeps you connected with stereo Bluetooth and GPS, which works with the built-in Google Maps. If all these features aren't enough, there are thousands of Windows Mobile applications out there to download and install.
Camera satisfaction
The Diamond2's 5-megapixel camera did a good job of capturing our photos in
good light, particularly panoramas, thanks to an easy-to-use stitching feature.
Shots were somewhat noisy in low light, since there's no flash, but still
sharp. In bright light, we found colours slightly washed out, but we would trust
the Diamond2 to take the occasional snapshot without any trouble.
Similarly, we found video recordings sharp, but the colour reproduction and responsiveness to changes in lighting could have been better.
Conclusion
The HTC Touch Diamond2 is packed with features, including great Web-browsing
capability and a big, beautiful screen. HTC has done its best to patch the usability
flaws of Windows Mobile with the TouchFLO interface. But, while we like TouchFLO's design,
we feel it just doesn't make enough of a difference once you move
past the home screen. We still needed a stylus to get the most out of the
millions of tiny options, and the choice of a resistive touchscreen doesn't
help.
But, if you don't mind wielding the tiny wand and you'd happily trade the instant usability of the iPhone for a barn full of features, the Diamond2 could be for you.
Edited by Charles Kloet
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rovingrowe 4 November 2009
Good: Fantastic screen, does mostly what is says
Bad: Warranty issues / grey import
Comment: I bought my phone from Handtec in May. The screen is fantastic and I rarely have to reset it - a big improvement over older phones. Video streaming works a treat and the built in YouTube app is great. Sound quality is fine and it is handy to be able to pull the micro SD storage card in and out without resetting the phone. So far, I haven't had a problem with software running off the storage card locking up after the phone has been in standby mode - a big irritation with WM5.
A few gripes and 1 major ISSUE:
- Touch Flo looks great but irritates as it takes more steps to get to all the detail of a contact, diary, etc. I end up working around Touch Flo rather than using it much
- The HTC browser looks great but doesn't seem to work that well. Big delays and oversensitive zoom slider. I end up using Internet Explorer - much better than earlier versions but still nothing like as good as iphone browser
- Touchflo has a nice feature on Contacts where commonly used contacts can be selected and listed on the top Contacts screen. Unfortunately the PC sync software regularly loses its mind and does a complete re-sync, overwriting these selections on the phone. Looks nice but I have lost patience reinstating them every couple of weeks and now just ignore it.
- The headphone socket is combined with the mini USB sync/charge socket is a HTC variation of the mini USB plug. You need to use HTC headphones or buy an adapter - cheap on Ebay but a little annoying.
- MAJOR WATCHOUT: The reset button is under the back cover. Right next to this is a recessed casing screw with an anti-tamper 'void' sticker. It is very easy to stick the stylus into the screw instead of the button by mistake. I found out the very expensive consequence (£70) when the touch screen developed a fault after only a few weeks. I then spend many more weeks arguing with Handtec and HTC to no avail - I had to pay up. HTC even emailed a photo of the damaged 'void' sticker which had pretty clearly never had a screwdriver in it. There is very little clearance inside the casing to put tape over the screw hole and if you block the hole with something you would again risk damaging the sticker in some way. All this would be avoided if the 'void' sticker were simply put on a different screw. If I were cynical I might think this was deliberate to avoid paying out for warranty claims!
- The phone Handtec provided is apparently an Eastern European model. I found this out when I tried to download the Win 6.5 upgrade and was refused. A support call to HTC clarified why. Apparently the E European version will be released later in Nov.
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