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Comment: It's a very nice looking handset, and handles very lightly for such a big phone. Well build also. Bright screen, very good viewing angles and all the apps you will ever need. It runs very fast and just about everything is adjustable to everyones needs. The perfect handset, provided the screen isn't too big for you.
Bad: Screen fault
Comment: I enclose letter sent to HTC, read and star rating is clear:
I am writing due to the very poor customer service offered to me via your company HTC. I have recently upgraded from a HTC Desire to a HTC One X after having a good experience with the Desire, and being sucked in to the ‘HTC quietly brilliant’ campaigns. However the experience has been soured by an on-going problem with the phone.
A couple of months into contract I noticed that when pressing on the left hand side of the screen, the screen seemed to discolour in a wave type effect. Similar to throwing a stone into water, and ripples coming from the centre. I instantly checked the Web, by Googling ‘screen faults on the HTC One X.’ I found thousands of hits. It is clearly a well known fault and people have even uploaded videos showing the fault on to YouTube.
Below I include a quote, and link to site to highlight how the issue has been raised to the company, and promises were made that customers would not receive phones like this.
There is a glimmer of hope, however. Lomas spoke directly to Daniel Hundt, creative director at One & Co, the company which does design consultancy for HTC, who said:
‘I was not aware of that - maybe this is not a shipping build. We would never let that ship.'
Unfortunately phones have shipped like those mentioned to David Hundt, and I am clearly one of the many thousands who have one of these phones. This is clearly not what you expect from a £500 phone.
On noticing the fault and finding the problem was well known I contacted HTC to provide a repair. The telephone operator was aware of this common fault and said it could be fixed. The only problem would be that I would be without a phone for approximately 5 days, as it would need to be sent in. I pointed out the fact that the phone had a ‘micro sim’ and that I would not be able to put this in an older phone as these do not accommodate them. He said there was nothing he could do about that, but I could purchase an adapter from a phone shop to sort this out.
Here lies my first problem. Why should I purchase an adapter so I can carry on using a phone, which has a fault due to no fault of mine?
The phone was sent in on Tuesday 8th August, and wasn’t returned until Thursday 16th. This was 9 days without a phone – not 5. On opening the returned phone, which was in a shiny box, which said ‘All Good’ on the front, I turned it on, and then pressed the screen, only to notice the problem was worse than before. I instantly phoned HTC, they apologised, but refused to give me a new phone. Instead they said that the policy was to try and fix it again, and this was the ‘best they could offer.’ on Friday 17th the phone was sent off again, this time it was returned until Friday 24th. Another 7 days without my phone, and again it was sent back worse than before.
Is there no quality control of items coming out of your repair centre? Or are you simply hoping I will get bored and live with this fault on this expensive item?
I instantly phoned HTC, and after a long drawn out conversation they agreed to replace the phone. The only problem, I would have to send it in again. Meaning I would once again be without a phone. As it was bank holiday, the phone could not be picked up until Tuesday 28th. But finally I thought the problem would be solved.
On Monday the 3rd September the phone arrived. I turned the ‘new’ phone on. Which actually wasn’t turned off in the box, so it instantly went to the home screen. I also noticed that it didn’t look ‘new’ but used. I turned the phone on and touched the screen, and the same fault.
So after a Month without a phone, and hours contacting HTC to get a resolution, their final answer is to send me a used phone, with the same problem (if not worse) than my first phone – that’s if it is a new phone at all.
I instantly phoned HTC. I asked the phone operator if I could talk to a manger or someone senior. After 10 minutes of waiting he said no one was available. I refused to hang up until he found someone senior. After 17 full minutes of waiting a colleague claiming to be senior answered the phone. I asked his name so I could make reference of the call, he told me his name was Daniel, I asked for his second name which he refused to give. This is not the customer service I expect from a global brand which is trying to become a world leader, claiming to be ‘Quietly Brilliant.’ Was he scared I would complain? Is this even a thought which would go through a seniors persons mind in customer services. Or was he just pretending to be someone high up, as his answer on what to do next, showed no consideration for the inconvenience I have faced.
Daniel claimed the phone was a different hand set, but was factory refurbished. HTC couldn’t fix my phone, and it looks like I have a phone from someone who had the same fault as me, and the HTC repair centre had done another bodged repair and it had ended up in my hands. I feel sorry for the person who will be shipped my old phone, as this seems to be company policy.
So what did Daniel suggest? Remember I have sent the phone back 3 times, have been without a phone for a whole month, still had to pay the contract on it, and had wasted hours on the phone to different customer service representatives.
Daniel said, well as this is a different phone, all HTC could offer was a repair. I was back where I started.
How can HTC treat customers in this way. It seems almost like a running joke. I would like a new handset, which has had some quality control (it takes approx. 1 sec to check) before being sent to me. I wish not to be without a phone anymore as this has gone on too long. And HTC should pay for the months contract which I have not been able to use.
Further to this I have recorded the second repair job, which failed and I have recorded the replacement I will upload these videos to YouTube. I will be taking further action by going to Watchdog and Trading Standards, unless some compensation is made to a very inconvenienced customer. Furthermore, I will be sure to never purchase a HTC product again and will be uploading this letter to as many review sites as possible if there is no resolution to the problem.
Good: brilliant screen, and feel to it
Bad: not jelly bean. The external speaker could be better
Comment: I spent ages looking at the larger android phone- the s3 was a close possibility but the screen isn't as good and my friend had taken his back because of call quality problems and he said it was getting warm. And it feels plasticy. So I tried the One X and I love it! The camera is better than the S3 (and the music quality with headphones- the external speaker of the One X isn't bad it's just not as good as some of the Nokia or Apple phones- or the Motorola Razr (nearly went for this one).
Good: The camera ... but its a PHONE!!!
Comment: This phone is now the 3rd type of HTC I've owned, the HTC Desire HD broke spazzed out and generally didn't work, I got sent the HTC Sensation again HTC Failed and the phone spazzed out didn't work and constantly send error reports to HTC, I then get told this superb new phone the ONE X will change my life what a load of *insert expletives* the phone is huge the memory is crap and low and behold HTC's favorite function is present in this model the 'I'M NOT WORKING PLEASE THROW ME AT THE WALL!' I would love to take a hammer to every single one of these useless devices, they suck get an i-phone and destroy these useless bricks before they turn you in to a clinically deranged moron ... like it has with me! Half a star is too much it deserves to be sunk!
Good: Quad core Tegra 3 chip, htc sense 4
Bad: Longer wait for android updates
Comment: Brilliant device, the UI is just stunning the tegra 3 chip will last you through the next two years without missing out on new apps coming out that only support quad core devices, the battery life is long enough to last me 2full days of proper usage with some battery saving apps which work really well on this phone, deff a recommender! this and the s3 are both the top android phones out there atm.
Good: Fast, Lovely Design, Camera Options, Beats Audio, ICS, HTC Sense, Screen
Bad: Battery Life, Jumpy Web Browsing
Comment: Wanting Android for my next phone, I believe I have made the right choice in getting the One X, even over the Galaxy S3. The design is far nicer in my opinion and looks both sturdy and sleek. The screen is incredible too and the phone is unbelievably fast due to being Quad Core. The Camera and Beats Audio are nice features too! Most importantly though for me is the screen. It's absolutely gorgeous and I can't take my eyes off it!!! The screen size isn't too big to make it uncomfortable to use and big enough to make everything look amazing like videos and photos.
I chose this over the Galaxy S3 because it was cheaper and I reckoned HTC Sense is better than Galaxy TouchWiz. There both ICS, but having seen my Uncles S3, I honestly prefer my One X. The user interface looks more confusing and although it's only 0.1 inch bigger, it seems huge, if anything then too big! I admittedly was jealous over the Galaxy S3's ability to have a virtual assistant like Siri on the iPhone. However having tested it and looked at reviews, it isn't as impressive as it sounds and apps like Speak to it Assistant are free and much better.
So I don't regret getting my phone one little bit, but there are a few concerns that I don't like. Most notably the battery life. I'll admit, it's absolutely awful! Even moderate use won't see the day through and anything more and you will only get 5-6 hours in at best. One other problem is the jumpy web browsing which you don't experience on the S3. Pinch to zoom isn't smooth enough and it's really jumpy which I find annoying.
In general though, I don't regret getting my One X and in many ways prefer it to the S3. True the Samsung offers you cool features which you don't get on my HTC, but I'm not keen on the design and HTC Sense is soo much better than TouchWiz. Beats Audio is another plus and everything else for instance Quad Core, screen quality, ICS and the camera is more or less the same on both. And you can pick up my One X for around £80 less!!
Comment: very good phone, it is 300$ at cocmall.com
maybe we can buy at there.it is same!!!!
Good: The display, speed, and battery life
Bad: No Micro-SD card, uses MicroSIM
Comment: I've had my phone for about two months now and it's the best phone that I have ever owned. Battery life for me is great, I usually get one and one-half or two days per charge which for me is great for a smartphone. The display and camera are incredible, they blow all of the competition away.
Good: Feels like a premium high-end Android
Bad: Strange software issues. Huge bug with the sound settings for the phone.
Comment: I had the Samsung Galaxy S2 which I found was too saturated in terms of colour and made my eyes go dizzy. It was a nippy handset with a very user friendly UI. But I hated the plastic. I'm no show off, but I couldn't do with the plastic back which was flimsy and just horrible. I sold it, and then had to painfully decide upon the S3 galaxy and the HTC One X. Reviews were neck to neck, with most of them praising HTC for its build quality and degrading the S3 for its plastickiness. However, having played with the phone and happy with the colour saturation of the HTC One X, beats audio, faster processor etc. I went for it. Unlike the S2, this phone is not particularly user friendly. Because I have used Android OS before, I knew my way around but there are loads of settings. And here was where I had the worst phone experience ever. Mind you, nothing wrong with the phone but nobody has written anything about this feature and its CONS.
You don't associate the microphone with sound distortion do you? I mean most handsets can let you change setting from loud to normal or silent etc. Not so with the HTC One X.
I must have set it to vibrate or perhaps that is what it came boxed with, I don't know. But I just couldn't get people to hear me when telephoning.
Friends said that I either had a handkerchief over the phone or was drowning. The phone was picking up more background noise than my voice.
The bluetooth kept crashing and would switch on and off.
I took it back to carphone warehouse but was told that I had bought a SIM free version so I couldn't exchange it. They said they had checked for faults and could not replicate them. But all they had checked for was whether the bluetooth connected with a PC which isn't the same as bluetooth on your car for telephony.
I have since learnt that HTC have accepted liability for problems with WiFi and the death grip issues.
I was at my wits end. I recorded my voice and wasn't pleased with the output etc.
THEN, as if by chance, I played with the phone sound settings. There are only 3 - silent, vibrate or normal. Mine was on vibrate. Should this be a problem? D'uh, no!! But the answer was yes, it ruined my phone experience.
When I switched to normal sound profile, everything changed. It improved to the point of being a 'not' problem. All the issues went.
I just feel drained. I've lost confidence in the phone. They all say the UI for the S3 is tons better than that for the HTC One X.
Plus, there is no fix to the WiFi problem. The signal just goes, and if you're downloading something, make sure you've switched mobile network off, otherwise expect your data charges to be HUGE.
Comment: I like everything about this phone. I would have liked if I could increase the memory with a microSD card. However HTC must have a valid reason to exclude that functionality.
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