Sony Vaio AW series (VGN-AW41MF/H) user reviews

Sabien Flint 13 December 2010

Comment: @ Nitestorm: The exact same thing happened to me, I feel exactly the same way it's a fantastic laptop but the palmrest had worn away after just a couple months use. They wanted 150 to repair mine to which i think is ridiculous given it's NOT SUPPOSED TO DO THAT.

The last Sony I ever buy.

nitestorm 9 September 2010

Good: BluRay playback

Bad: Build, finish and epic Sony Warranty Issues

Comment: After owning this Laptop for 2 months the silver finish around the wrist rests and track pad buttons wore away to reveal the black plastic underneath.
Upon contacting Sony via its online Vaio warranty service I got the following reply in broken english (bear in mind no one from Sony has even taken a look at it yet)

Dear Sir/Madam,

Thank you for contacting us.

Kindly be advised that this is considered to be Cosmetic Damage, & will be chargeable repair.

After providing the information below , will have the Repair Center engineer call you to discuss Cost

So I phoned them up and got a nice asian chap telling me exactly the same thing.

essentially if I bought a car and two months along the paint fell off during normal use, would it be fair that the garage insist I pay for a respray without even looking at the car? anyway...
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So if you do consider buying one bear in mind the laptops coating will most probably wear away within the first couple of months of use leaving some nice black patches on the wrist areas and Sony will expect you to pay more that £150 for the repair.
Asides from that it is a Capable machine with a fantastic display and lots of storage. However the after sales support from Sony is second rate - I would recommend avoiding them altogether and buying something like a mac book or I5/I7 Laptop for a similar price (and Im not even a mac fan!).
Overall very disapointed and not going to buy another Sony.