Acer TravelMate 8215WLMi user reviews

Laura Bale 13 October 2010

Comment: pramry school

paul porter 19 October 2007

Good: I am unable to answer this question

Bad: Everything apart from the way it looks

Comment: Acer Travelmate 8215

New unit is sent to technical support every month, good job the support is free with the warenty. Purchased in July, 3 visits in 3.5 months. A total of 12 days to date and still no explaination as to why a new unit would need this. Hard drive replaced, optical drive replaced, sluggish, unstable and by far the most unreliable unit made by Acer.

The support is appalling. Customer service, a contridiction when you have to call them. They do not call you back when they agree to, do not acknowledge emails. Poorly trained staff. You pay your staff peanuts and you're going to get monkey's.

Monkey's would be cute and enjoyable to listen to. Acer customer service staff have given me the two most painfull customer service experiences of my life. This is quiet an achievement as I used to live in India and South-East Asia.

The Tech team have repeatedly failed to identify that the unit is faulty and are replacing parts one or two at a time. Enjoying playing travelmate ping pong with DHL with the travelmate spending more time in repair and travelling than being my mate.

Acer's policy of not replacing buy alway's repairing is an annoying quote that I hope you do not hear after you have invested two month working to buy their product. I have asked them what is their policy of providing units that works.

Customer escallations are even worse than customer service. Looking for a human side to this company is like trying to flirt with the borg:

Customer: 'Hi Sweet thing, hows it going?'

Acer Borg: 'Resistance is futile!'

Currently trying to email the president of Acer, Gianfranco Lanci. Not having much luck trying to guess his email, if anyone can help?

In the mean time Trading Standards and Citezens Advise are helping. Would be better if Acer's products work and their staff were oblivious to the idea of customer service.

Honest opinion. Don't do it, do not buy Acer the support is not their when the product fails. I have fonder memories of being in a car crash than I do of my Acer experience. Winning the iF product seal for design, I do not know who they bribed to get that.

This customer gives Aver a rating from 0-10 of minus the number you can think of. Gianfranco Lanci your product sucks.

I hope I can save someone having the same experience as myself.