Acer TravelMate 8215WLMi review

In this review

The 15.4-inch WSXGA+ LCD is capable of 1,680x1,050-pixel resolution, which is good enough to get some pretty good results from DVD movies but not quite up to the job when it comes to watching 1080p Blu-ray flicks. This is a shame, especially considering Sony's excellent 17-inch Vaio VGN-AR11S is 1080p-capable. To get the most of Blu-ray you'll need to connect the laptop to an external display with a DVI input port.
 


Here's why you're paying all that money -- the Blu-ray drive lets you watch super high-quality video, but you'll need an external screen

 
Acer has missed a trick by using Windows XP Professional Edition instead of the more suitable Windows XP Media Center Edition (MCE). They have pretty-much identical features, but MCE would have enabled users to get easier access to their multimedia files. However, there is some consolation in the fact you get a free upgrade to Windows Vista Business when it becomes available.

Other notable features include a bundled VoIP phone. This is tucked away inside the ExpressCard slot on the laptop's left side and can either be removed and used just like an ordinary handset, or act as a speakerphone for conference calling. With it, you can make free or super-cheap voice calls via the Internet -- a nice touch.
 


The bundled VoIP phone lets you make cheap calls via the Internet

 
Performance
The most important question people are probably asking here is 'what's the Blu-ray performance like?' Since you're spending £300 for the technology it's a perfectly fair question -- and the answer is... not bad. But it's not perfect either. Our review sample seemed to struggle, occasionally dropping frames. Acer says this shouldn't happen, and it'll be sending us a replacement 8215WLMi for evaluation. We'll update this review as soon as we complete secondary tests.

Elsewhere it's worth noting that the combination of a power processor combined with a mid-range graphics card did rear its head with the benchmarking. The 8215WLMi scored just 2,058 in 3DMark 2006 at 1,280x1,024-pixel resolution, which is nearly 30 per cent slower than Sony's VGN-AR11S. PC Mark 05 hit a very respectable 4,630 though, so you'll have few worries about feeding the laptop complicated (non-gaming) tasks.

It's worth noting here that the PCMark component scores confirmed that the rip-roaring CPU was more than holding up to its end of the bargain, supported ably by the memory, but unfortunately let down primarily by the graphics card and a rather average hard drive speed.

Edited by Rory Reid
Additional editing by Nick Hide

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Laura Bale's avatar

Laura Bale 13 October 2010

Comment: pramry school

I want it
paul porter's avatar
0.5 star out of 5

paul porter 19 October 2007

Good: I am unable to answer this question

Bad: Everything apart from the way it looks

Comment: Acer Travelmate 8215

New unit is sent to technical support every month, good job the support is free with the warenty. Purchased in July, 3 visits in 3.5 months. A total of 12 days to date and still no explaination as to why a new unit would need this. Hard drive replaced, optical drive replaced, sluggish, unstable and by far the most unreliable unit made by Acer.

The support is appalling. Customer service, a contridiction when you have to call them. They do not call you back when they agree to, do not acknowledge emails. Poorly trained staff. You pay your staff peanuts and you're going to get monkey's.

Monkey's would be cute and enjoyable to listen to. Acer customer service staff have given me the two most painfull customer service experiences of my life. This is quiet an achievement as I used to live in India and South-East Asia.

The Tech team have repeatedly failed to identify that the unit is faulty and are replacing parts one or two at a time. Enjoying playing travelmate ping pong with DHL with the travelmate spending more time in repair and travelling than being my mate.

Acer's policy of not replacing buy alway's repairing is an annoying quote that I hope you do not hear after you have invested two month working to buy their product. I have asked them what is their policy of providing units that works.

Customer escallations are even worse than customer service. Looking for a human side to this company is like trying to flirt with the borg:

Customer: 'Hi Sweet thing, hows it going?'

Acer Borg: 'Resistance is futile!'

Currently trying to email the president of Acer, Gianfranco Lanci. Not having much luck trying to guess his email, if anyone can help?

In the mean time Trading Standards and Citezens Advise are helping. Would be better if Acer's products work and their staff were oblivious to the idea of customer service.

Honest opinion. Don't do it, do not buy Acer the support is not their when the product fails. I have fonder memories of being in a car crash than I do of my Acer experience. Winning the iF product seal for design, I do not know who they bribed to get that.

This customer gives Aver a rating from 0-10 of minus the number you can think of. Gianfranco Lanci your product sucks.

I hope I can save someone having the same experience as myself.

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