Dell Studio 15 review

Average user rating

1.8

abysmal

Average user rating from 4 users

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Dell Studio 15 user reviews

October 5, 2009

Posted by: kk012

"Fundamentally flawed"

What I like:

nice design, on paper excellent features

What I don't like:

shocking customer service

Review:

I purchased a Studio 1555 laptop at the end of June and ever since it was delivered in July I have had never-ending problems that have remained unresolved.
The facial recognition software has never worked.
The operating system freezes and crashes periodically.
The Bluetooth I paid for has never worked and I'm unable to download the driver.
The AC adapter doesn't sit properly in my laptop.

I could go on, but in brief, Dell has sent out 2 engineers who either didn't resolve the issue or were sent the wrong parts, another 4 times they have set up appointments for an engineer to come out and 2 of those they didn't bother to let me know that the engineer wasn't indeed coming so I waited for hours for them.

After 2 1/2 months of this and now my display is turning green and pink as we speak and they still are refusing to replace my laptop with a new one and insist that they will send an engineer to 'fix everything'!

I've had a Dell laptop before and if it functions well, there are really very few problems, however, if you get a defective laptop like mine, it will take years off your life!
I will never buy a Dell again and would recommend to anyone to shop around and choose any other reasonable option!!!