Lenovo ThinkPad T61p review

Average user rating

4.3

mediocre

Average user rating from 9 users

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Lenovo ThinkPad T61p user reviews

December 14, 2007

Posted by: happy smiley

"I want to like it, but I don't"

What I like:

the keyboard

What I don't like:

Support is the worst, poor documentation, unreliability. Poor screen quality, poor sound level and quality. Poor value for money, bad quality.

Review:

I have switched from a Sony SZ4 to this Lenovo t61p and i bought the most fully loaded version. I expected something at least as good as the Sony but with legendary IBM support and reliability. On first look i found that there was little if any paperwork to explain any of the machine's features....so i looked on board!..Here there was some information but all over the place, realy difficult to find and in no logical order!

Then came the set up..no problem except picture quality not great and impossible to see on a bright day out doors ( My Sony has a gloss screen and that is even better!). The machine then went through it's normal update of on board software...Turns out that it needs an update allmost everywhere....so 3 hours of downloading on a highspeed line later, it satrts to install ...and crashes...Start again...and no it did not keep the downloads anywhere clever and needs to down load again....3 hours...Crash...3rd time lucky.....3 hours later it starts instaling and crashes again!..I call Lenovo...This is where it gets really bad ..i waste nearly two hours being passed from person to person and get no where...I am told that basicly the software is not guaranteed and for any assisstance i need to buy a support ticket...but the machine is brand spanking new ...i have not done anything...the supplied software is crashing...Tough...I call sales and ask for a refund...someone helps...i uninstall all the updates and manualy download and re- install....so far so good...but more than 12 hours wasted and 4 of them on the telephone.......That was actually the good bit really...the worst was arguing for over two hours and being told that no help was available...thank heavens...I finally found someone with a brain.
The next day i start a fresh and use the built in backup software ...the reason i bought this machine....It does not work ...i call lenovo again.........another nightmare ...even worse than before..i got a supervisor called Jim Jansen and a manger called Phil Conrad...If you get either of these two, hang up and call in again!...Beyond exasperating and the worst i had found at Lenovo........Another 45 minutes after being passed around again, i get Andre Hardy....Not only does he have a brain, he knows how to use it!...He finds the problem and sets me right in 3 minutes. Uninstall and reinstall..should have figured that one myself really but was a bit reluctant to do anything drastic with the lenovo software for fear of wrecking the warranty!

I will post again if things get better, but i doubt it. In the meantime i am giving this top of the range pile of junk to my eleven year old. The extra weight is not worth the bigger screen, the sound level is too low, screen quality low too...but most of all i do not trust it, and do not feel comfortable....I will not be buying a Lenovo again...shame...i had such high hopes....and thanks again Andre!