TomTom One XL review

Average user rating

5.0

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Average user rating from 5 users

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TomTom One XL user reviews

January 7, 2008

Posted by: j0hnhartley

"Not that good, really"

What I like:

Recalculation is fast. Voice directions are clear.

What I don't like:

Poor menus, scrappy POIs, serious map errors, very poor support

Review:

I can't believe CNET were so kind to this product, or for that matter that TomTom are market leaders. This was the main reason I bought a TomTom - the safe purchase I thought - but I discovered otherwise. The user interface, particularly the menu, is very poorly thought through. Things you need to do while driving - eg divert to find petrol - are buried in menus and require sustained concentration, search selection is cumbersome, with similar town names not distinguished to help you know if you have the right one, and no "back a page" key to sort errors. Really basic faults.

And the maps were full of errors - there was something significant wrong on 5 out of my first (and only) 6 routes, with motorway slip roads dangerously flagged up at the end of the slip road, not the beginning, a voice instruction to "stay right" approaching a slip road on the left (eastbound M27 jn 7), directions to make an illegal right turn across a dual-carriageway (A36 eastbound atShirley), and all the car parks in Salisbury were missing.
The Traffic update service has never worked, and final insult, the support service is the worst of any product I have ever purchased. The only good news is that TomTom have now agreed a full refund, but they've never apologised.