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Alertme review

Our rating

2.0 stars out of 5

User rating

2.5 stars out of 5

See all 4 user reviews

What do you think?

Verdict

We'd only recommend the Alertme to people with more money than sense. Yes, it sends you texts to say whether someone's broken into your home, but for most of us, that doesn't seem particularly useful

Typical price

£399

Good

  • Funky styling
  • Sends SMS alerts about intruders

Bad

  • Pricey
  • It's entirely dependent on you having a neighbour or friend nearby who can respond to alerts

In this review

Most of us, at some point or other, have left home and wondered whether we'd forgotten to close a door or window properly. In the past, you'd have to ring a neighbour or return to check things yourself, but today, a gadget called Alertme promises to do all the legwork. It'll send you an SMS text message to let you know whether you've left a door or window open, or whether you've got a potential intruder rooting around your sock drawer. Sounds fantastic, but at £399 plus a £10 per month subscription fee, it had better be.

Positives
The Alertme system looks absolutely fabulous. Its designers clearly hung out in the same circles as Apple's -- or at least stalked them surreptitiously -- because everything in the kit is looks good enough to eat. The ivory finish, curved edges and soft lights emitted by the various bits and bobs should sit nicely with all manner of décor.

The kit consists of several units. There are three sensors that can tell whether a door or window is open; two infra-red motion detectors, which monitor any movement in the room they're placed in, and an alarm detector, which listens out for your existing smoke alarm. There's also a 'lamp', which extends the range of the sensors and shows the status of your home through the medium of coloured LEDs. Also included in the kit are three key fobs so you can activate or deactivate the system and a button with a user-customisable function, which you can install anywhere you like.

The key fobs, sensors and other accessories communicate wirelessly with the hub using the little-known Zigbee wireless protocol -- a distant relative of Wi-Fi. Should the accessories detect movement in the home, a smoke alarm going off, or windows or doors opening, they alert the hub, which in turn contacts the Alertme servers. The servers can forward an alert via SMS text message to you or your nominated friends and neighbours, and keeps a log of activities.

The full Alertme kit contains several failsafe techniques to ensure messages get through. Should your broadband connection fail, the hub can communicate via GPRS -- thanks to its integrated GSM module and SIM card. The hub also contains a battery, so it can keep running for around 10 hours should AC power fail in your home. All you've got to worry about is keeping your phone turned on.

Negatives
Unfortunately, the Alertme system is extremely limited. Should your home burst into flames, or a burglar decides to break in, it'll alert you via text. If you're not at home, which presumably you aren't, it'll text another nominated phone number. But what if they're at work, too? You can't call the cops -- the Metropolitan Police informed us that the mere text message from Alertme isn't sufficient grounds to investigate your property. Call them, and they'll probably caution you for wasting police time.

Some alarm systems automatically alert the police or a nominated security agency, who can visit your property in the event of an alert. They're usually quite pricey -- around £25 per month service charge, and an hourly labour cost of around £50 per call-out. Unfortunately Alertme does not have this facility. To its credit, though, its makers says the company is in talks with security companies to offer a similar service.

Our biggest gripe with Alertme is the price. Considering its shortcomings, we really can't see any justification for the full package costing £399. We also can't see any justification for the £9.99 per month service fee, which is the price you pay for having battery backup, GPRS functionality, 50 text messages per month and email alerts.

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User reviews4

Add your review

DobermannUK's avatar
1.5 stars out of 5

DobermannUK 19 December 2011

Good: The idea is great, free of wires!

Bad: Bulky key-fobs and weak wireless connection to hub let it down.

Comment: I purchased this system with a number of additional door sensors as it was protecting a 4 bedroom property. I had some minor issues on original installation with the door sensors. I realised reading the forum and technical support that there is a potential for these to be very sensitive. This problem never really went away.

Having the ability to set the system to different modes was a real plus point and using the away from home modes made setting the system easy in theory. However the key fobs can be problematic and in my opinion of poor design (one fob was replaced under warranty).

The biggest issue I had was with the door sensors especially in very cold weather. remember the snow and cold snap in the winter of 2010 / 2011. Well this found the systems weakness, complete door sensor failure.

The signal to the hub from some of the sensors was on the absolute limit in our 4 bed house, not the largest property in the world.

So if you want to protect as flat this product might be for you, otherwise get a professionally fitted piece of kit.

I own it
Shaznay_121's avatar
4 stars out of 5

Shaznay_121 13 October 2008

Good: Design is cool, new features for free

Bad: Waiting for the hardware extras

Comment: When I first saw Alertme and the pictures I had to look into it further (I got the BT Hub at home for the white sexy look rather than an ugly router) as I hate ugly home electronics.

The idea of linking my house to the internet is a clever one and although I have to agree with the review that at first it was a little limited in extra features when I got it, I have since been offered 2 new feature upgrades for no extra cost. Also the new hardware is a little overdue but coming I'm assured and promised by the website. The heating controller is of particular interest to me but I think they said the release date is 2009.

Another deciding factor was that my house is pre-wired for a standard alarm but as I rent I want to take it with me and wasn't prepared to line the pocket of my landlord.

I think Alertme have been brave launching when they did, I sometimes think I may have been a beta customer but on the upside the support team answered the phones 7 days a week if I did have any issues.

lbj20's avatar
3.5 stars out of 5

lbj20 8 October 2008

Good: Emails when partner gets home / leaves home. Temperature monitoring throughout my home

Bad: still waiting for long-overdue tweaks to improve alarm functionality

Comment: The AlertMe system looks really great, with small sensors, and is easy to install. Once you've installed and configured it, you can just leave AlertMe to get on with the job, no need to worry about it. You just blip with the keyfob when you go out or return home (or to set the alarm for overnight mode) - very simple. If you forget to set the alarm you can set it online or via text message which is very handy.

AlertMe does exactly what it says - alerts you via text message when something happens at home such as a motion sensor going off. This works great; if you don't hear from AlertMe, you know your home is safe and secure. This is good for going on holidays - you know you've not been burgled and that your home hasn't burnt down, if you don't get a text. There are phone call alerts now too.

I find it helpful to get an email when a family member goes out or returns home, it's very reassuring. It is also terrific to be able to view graphs of temperature throughout my home over time! this has helped me reconsider my heating settings for better energy efficiency, as well as selecting the optimal spot for our homebrew...

I would very much like to be able to set it up so that at least 2 sensors are required to make an alarm alert, as this can reduce false alarms; this is a forthcoming feature but not out yet. This would improve the system a great deal and I look forward to this feature.

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