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Bad: Everthing espcially their customer service
Comment: My partnerpurchased an Elonex e-book reader (for £169) from Borders in Preston last month and gave that to me as a gift. A day or so into using it a thin line appeared on screen when it was on which I ignored as a minor inconvenience. A week or so later that line started widening and eventually the screen froze altogether. We contacted your customer service for a refund but were told that because Borders have now closed so we are not eligible for a refund but theyll be sending us a replacement product after you've received the faulty one. We posted that to them a day after that. Somebody from your customer service rang my partner and claimed that the screen of the ebook reader has a very thin crack and replacement will cost us £140. This is grossly unfair as there was no visible crack when the e-book reader was off. Even if we believe that a crack is there, it must have already been there (may be while moving in supply chain) when we purchased it as there has no dropping or anything like that at all. There is no evidence of physical damage, even a tiny scratch which would be there if there was any impact.
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