Ricoh Caplio R7 review

Average user rating

3.8

poor

Average user rating from 4 users

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Ricoh Caplio R7 user reviews

November 12, 2008

Posted by: darbylovelette

"Fundamentally flawed"

What I like:

It was fun while it lasted, but then...

What I don't like:

...the lens froze, Ricoh is impossible to contact

Review:

I loved this camera while it worked, but now the lens is completely frozen. It won't retract, move or focus. Camera won't shut off as a result. Apparently, this is a common occurrence, as I've seen numerous postings with the same issue on Fixya.com.

I'm in the US and have tried emailing Ricoh at two different US email addresses as well as submitting a request for support here: http://www.ricoh.com/r_dc/support/inquiry.html. Both email addresses are apparently no longer valid/working and I received no response from Ricoh with the online support request. As a last resort, I tried the 800 number on the warranty card. The phone tree has no option for the Caplio R7 (it does for other digitals), and you have to submit a credit card number for a $19 payment before they will connect the call.

I'd recommend looking elsewhere for a ultra compact with zoom. Avoid the hassle and headache of Ricoh.